First CXO in Healthcare to Discuss Research Findings by the Experience Innovation Network
SAN JOSE, Calif., June 12, 2017 – Bridget Duffy, MD, the first chief experience officer (CXO) in healthcare and the chief medical officer of Vocera Communications, Inc., will co-host a webinar on transformational experience leadership with Rick Evans, MA, SVP and CXO at New York-Presbyterian Hospital, on Tuesday, June 13, at 1 p.m. ET. These two experience leaders will discuss the latest research report by the Experience Innovation Network, part of Vocera. The network is an international group of healthcare leaders focused on researching, co-designing and disseminating innovative solutions that help restore humanity in healthcare while improving quality of care, safety and efficiency.
In May 2017, the Experience Innovation Network released its third research report on the growing and evolving role of the CXO in healthcare. Evans and Duffy will discuss key findings from the report, which includes insights from more than 200 experience leaders across the United States and Canada. Based on first-hand experiences and stories from the frontlines of hospitals and health systems, they will also explore what it takes to build transformational leadership.
“I only see experience becoming more important,” said Evans. “It’s like quality—you’re never done. It’s new for every patient. It puts an imperative on experience leaders to be savvy in other realms like operations, finance and IT. We must be able to engage in the larger strategy and get integrated. Otherwise, you’re frosting, not cake.”
The complimentary webinar will provide new perspectives gained through this research, identify strategic areas to consider for the future, and offer answers to the following questions:
Find out on this online discussion how experience leaders are strategically breaking down barriers to infuse a focus on human experience into every aspect of healthcare.
The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while enabling hospitals to enhance quality of care and operational efficiency. In 2000, when the company was founded, we began to forever change the way care teams communicate. Today, Vocera continues to offer the leading platform for clinical communication and workflow. More than 1,400 hospitals and health systems around the world have selected our solutions for care teams to text securely using smartphones or make calls with our hands-free, wearable Vocera Badge. Interoperability between Vocera and more than 120 clinical systems helps reduce alarm fatigue, speed up staff response times, and improve patient care, safety and experience. In addition to healthcare, Vocera is at home in luxury hotels, nuclear facilities, libraries, retail stores and more. Vocera makes a difference in any industry where workers are on the move and need to connect instantly with team members and access resources or information quickly. Learn more at www.vocera.com, and follow @VoceraComm on Twitter.
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