Top Hospitals Select ExperiaHealth's Good to Go® Solution

Monday, May 13, 2013

In Addition to New Hospital Partnerships, ExperiaHealth Announces Good to Go Product Enhancements That Further Improve Patient Engagement and Experience

SAN FRANCISCO -- May 13, 2013 -- ExperiaHealth, a subsidiary of Vocera Communications, Inc. (VCRA) and national leader in helping hospitals and health systems humanize the healthcare experience, today announced that Lehigh Valley Health Network (Allentown, Pa.), White Plains Hospital (White Plains, N.Y.) and Laurens County Health Care System (Clinton, S.C.) are among the latest healthcare organizations to select the Good to Go® solution. The award-winning technology improves patient experience and reduces readmissions by streamlining communication during and after hospital discharge.

Each an acclaimed center of patient care excellence, Lehigh Valley Health Network, White Plains Hospital and Laurens County Health Care System selected the Good to Go solution to make care plan compliance as easy as possible for their discharged patients and caregivers. A personalized multimedia technology, the Good to Go solution records live discharge instructions, delivers condition specific education, assigns next steps, and sends follow-up appointment reminders that are available to patients and their families any time via any phone, computer or tablet. Hospitals using the Good to Go solution have experienced a 15 percent reduction in readmissions and a 63 percent improvement in HCAHPS scores for questions related to discharge communication. 

"The Good to Go solution is making a significant impact on how we engage our patients at discharge from the hospital. The patients, families and nursing teams all love the solution," said Dr. Michael Palumbo, chief medical officer at White Plains Hospital. "Based on initial results, we plan to expand the solution to our ambulatory surgery department to enhance our teaching with same-day surgery patients and family members." 

ExperiaHealth is also announcing several Good to Go product enhancements designed to further reduce readmissions and unify quality, safety and communication initiatives, including:

  • Care Calls workflow management streamlines patient follow-up calls using best practice checklists, guided call scripts, risk stratification information, and live discharge instructions to improve patient engagement and compliance.
  • Performance Analytics tools identify gaps in experience and communication across the care continuum, providing meaningful insight into organizational performance, patient engagement and readmissions.  
  • Care Rounds measure and manage patient satisfaction during a hospital stay, allowing organizations to activate improvement or prevention initiatives immediately if needed.

"The Good to Go solution is effective, easily adopted and sustainable because it was designed with input from healthcare executives, physicians, nurses, patients and families in mind. We worked closely with our early healthcare partners to develop an intuitive solution that not only improved patient experience and reduced readmissions, but also set them apart in their market and created patient and family loyalty," said Steve Jackson, chief operating officer at ExperiaHealth. "We are excited about the impact the new features of the solution will have on hospital efficiency, experience and outcomes."

About Vocera Communications
ExperiaHealth, a subsidiary of Vocera Communications, Inc., is an advisory and technology firm that fosters partnerships across organizations, revolutionizing healthcare experience and outcomes. Vocera is the leading provider of mobile communication solutions that address critical productivity and safety challenges facing healthcare, hospitality, retail and other mobile work environments. One of the fastest growing mobile technology companies, Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction. Exclusively endorsed by the American Hospital Association, Vocera Voice Communication, Secure Messaging, and Patient Experience solutions are installed in more than 1,000 organizations worldwide. Vocera is headquartered in San Jose, Calif., with offices in Tennessee, Canada, and the United Kingdom. For more information about Vocera, visit www.vocera.com and @VoceraCom on Twitter; for more information about ExperiaHealth, visit www.experiahealth.com, and @ExperiaHealth on Twitter.

 
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