Experience improvement strategy exceeds goals for patient and staff engagement and satisfaction
Wednesday, October 3, 2018
SAN JOSE, Calif.
SAN JOSE, Calif.--(BUSINESS WIRE)--
Vocera
Communications, Inc. (NYSE:VCRA), a recognized leader in clinical
communication and workflow solutions, today announced that Hackensack
Meridian Health deployed Vocera Rounds in JFK Medical Center,
making it the 10th hospital in its network to implement the mobile
rounding solution.
In 2016, clinical and experience leaders at Hackensack Meridian Health
selected Vocera Rounds to improve, monitor and measure patient and team
member engagement at five locations. Since that time, the 16-hospital
system has doubled its deployment of the solution. By engaging patients
face-to-face and using digital technology to capture their feedback,
comments or requests can be escalated to the right care team member,
tracked and closed in real time.
“We aim to be life years ahead of other health care providers, and to do
that means staying at the forefront of human-centered technology,” said
Elizabeth Paskas, RN, Vice President of Experience, Innovation and
Consumer Services at Hackensack Meridian Health. “Vocera Rounds
has standardized the practice of rounding across our network and helped
elevate our patient, family and team member experience.”
A few months after implementing Vocera Rounds, Bayshore Medical Center
significantly increased the number of patients who received rounds from
a nurse leader. The hospital improved the percentage of inpatients
receiving at least one round by a clinical leader from 18 to 95 percent,
exceeding the health network’s goal of 90 percent. Bayshore Medical
Center also increased its “likely to recommend” scores by four percent,
according to the most recent patient satisfaction survey.
Hackensack Meridian Health uses the mobile solution for
non-clinical rounds, too. Leaders of Guest Services, Nutritional
Services and Environmental Services in many of the network’s hospitals
round on patients to find out how their departments are doing. They use
real-time feedback from patients and family members to quickly address
issues and recognize high-performing team members. The rounding solution
provides valuable analytics and insights into trends that help hospital
leaders identify top performers and opportunities for improvement. The
solution also flags patient names when additional follow-up is required
during or after a hospital stay.
Beyond patient experience, Hackensack Meridian Health is using
Vocera Rounds to increase staff engagement and satisfaction. Hospital
leaders also use the app and its data tracking capabilities to meet
employees where they work, capture their voices, discuss processes,
identify teaching opportunities and celebrate success.
Additionally, one of Hackensack Meridian Health’s academic
medical centers, Jersey Shore University Medical Center, is using a
second Vocera Care Experience solution to improve patient engagement and
education. The stroke team at this location uses the Vocera Good to Go®
solution to record patient discharge instructions and make them
available to patients after they leave the hospital to help increase
care plan compliance.
“Hackensack Meridian Health is a high-reliability organization,”
said Brent Lang, president and CEO of Vocera. “Using human-centered
technology like Vocera Rounds and Good to Go, hospital leaders are
actively engaging patients, families and care team members in the
successful management of high-quality, safe, reliable and compassionate
care experiences.”
About Hackensack Meridian Health
Hackensack Meridian Health is a leading not-for-profit
health care organization that is the most comprehensive and truly
integrated health care network in New Jersey, offering a complete range
of medical services, innovative research and life-enhancing care.
Hackensack Meridian Health comprises 16 hospitals from
Bergen to Ocean counties, which includes three academic medical centers,
two children’s hospitals, nine community hospitals, and two
rehabilitation hospitals Additionally, the network has more than 450
patient care locations throughout the state that includes ambulatory
care centers, surgery centers, home health services, long-term care and
assisted living communities, ambulance services, lifesaving air medical
transportation, fitness and wellness centers, rehabilitation centers,
and urgent care and after-hours centers. Hackensack Meridian Health has
33,000 team members, and 6,500 physicians and is a distinguished leader
in health care philanthropy, committed to the health and well-being of
the communities it serves. For more information, visit www.hackensackmerdianhealth.org.
About Vocera
The mission of Vocera Communications, Inc. is to simplify and improve
the lives of healthcare professionals and patients, while enabling
hospitals to enhance quality of care and operational efficiency. In
2000, when the company was founded, we began to forever change the way
care teams communicate. Today, Vocera continues to offer the leading
platform for clinical communication and workflow. More than 1,700
facilities worldwide, including nearly 1,500 hospitals and healthcare
facilities, have selected our solutions for team members to text
securely using smartphones or make calls with our hands-free, wearable
Vocera Badge. Interoperability between Vocera and more than 150 clinical
and operational systems helps reduce alarm fatigue, speed up staff
response times, and improve patient care, safety and experience. In
addition to healthcare, Vocera is at home in luxury hotels, aged care
facilities, nuclear facilities, libraries, retail stores and more.
Vocera makes a difference in any industry where workers are on the move
and need to connect instantly with team members and access resources or
information quickly. In 2017, Vocera made the list of Forbes 100 Most
Trustworthy Companies in America. Learn more at www.vocera.com,
and follow @VoceraComm
on Twitter.
Vocera
®
and the Vocera logo are
trademarks of Vocera Communications, Inc. registered in the United
States and other jurisdictions. All other trademarks appearing in this
release are the property of their respective owners.
Vocera Communications, Inc.
Shanna Hearon, 669-999-3368
shearon@vocera.com
