Experience Innovation Network to Co-host Patient Experience Webinar with Mission Health

Monday, April 7, 2014

Experience Innovation Network to Co-host Patient Experience Webinar with Mission Health

Improving Quality through Patient, Staff and Physician Experience


SAN JOSE, Calif. - April 7, 2014 - Vocera Communications, Inc. (NYSE: VCRA), the leading provider of integrated, intelligent communication solutions for mission-critical mobile environments, today announced that the company's thought leadership and research collaborative, the Experience Innovation Network, will co-host a webinar with Mission Health on strategies to improve healthcare quality, experience and outcomes. The webinar will take place on Thursday, April 10 at 10 a.m. PDT.

During this complimentary webinar, titled "Improving Quality through Patient, Staff and Physician Experience," Bill Maples, MD, senior vice president and chief quality officer for Mission Health, will present a case study detailing the system's success to integrate quality, safety and experience strategies. In less than 24 months, Mission Health boosted its physician communication scores from the 60th to the 85th percentile in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient satisfaction measures. Mission Health also decreased its risk-adjusted mortality rate to less than 0.8 percent, which puts it in the top 16 percent of healthcare organizations in the United States for observed and expected mortality.

"To move the needle on quality and safety, you have to address communication and service in a way that is culture changing," said Dr. Maples.

Dr. Maples will be joined on the webinar by Bridget Duffy, MD, chief medical officer (CMO) of Vocera, who will share proven strategies to build sustainable relationship-based cultures that improve market differentiation, outcomes and loyalty. Dr. Duffy has led the patient experience movement for more than 20 years and was the first Chief Experience Officer in the country at the Cleveland Clinic. As the CMO of Vocera and the co-founder of the Experience Innovation Network, Dr. Duffy works closely with organizations in the United States and Canada to design and implement solutions that humanize healthcare.

"Mission Health understands that the voice of patients, families and employees matters and that improving communication, trust and relationships can lead to a meaningful transformation in healthcare delivery," said Dr. Duffy.

Learning objectives for the webinar include:

  • Building a strategy and operating infrastructure that aligns quality, safety and experience 

  • Creating a sustainable model for fostering a relationship-centered culture 

  • Infusing patient, family and staff voice in decision making and process improvement  

  • Mapping the gaps in the experience of care and designing innovative, human-centered solutions  

For more information about this complimentary webinar, or to register for this event, please visit the registration page.

Vocera is also partnering with Mission Health and Rock Health, a full-service seed fund company, to host the inaugural H2T Healthcare Quality Conference, June 9-10 in Asheville, North Carolina. The conference will bring together decision makers, front-line clinicians and technology leaders to reimagine how technology will transform healthcare communication, delivery and patient experience. For more information about this innovative conference, visit www.mission-health.org/H2TConference.

About Mission Health
Mission Health, based in Asheville, N.C., is the state's sixth-largest health system and the region's only not-for-profit, independent community hospital system governed and managed exclusively in western North Carolina. Mission Health was recognized as one of the nation's Top 15 Health Systems in 2012 and 2013 by Thomson Reuters and Truven Health Analytics, respectively. Mission Health is one of only two medium-sized health systems to receive this recognition in 2012 and 2013, and the only health system in North Carolina to achieve that distinction.

Mission Health, which traces its roots in the region back to 1885, operates six hospitals, numerous outpatient and surgery centers, post-acute care provider CarePartners, and the region's only dedicated Level II trauma center. Its medical staff consists of more than 1,000 physicians and is certified in more than 50 medical specialties and sub-specialties. Mission Health has seven Centers of Excellence: Cancer, Heart, Mission Children's Hospital, Neurosciences, Orthopedics, Trauma and Women's Health. Mission Hospital, located in Asheville, is the system's flagship hospital and is licensed for 730 beds. It is the regional referral center for tertiary and quaternary care. It also includes Mission Children's Hospital - the region's only children's hospital. Other Mission Health member hospitals include Angel Medical Center in Franklin, Blue Ridge Regional Hospital in Spruce Pine, Highlands-Cashiers Hospital in Highlands, McDowell Hospital in Marion and Transylvania Regional Hospital in Brevard. With approximately 10,600 employees and 2,000 volunteers, Mission Health is dedicated to improving the health and wellness of the people of western North Carolina. For more information, please visit mission-health.org.

About Vocera
Vocera empowers integrated, intelligent communication in healthcare, hospitality, energy and other mission-critical mobile environments. Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction with the Vocera Communication and Care Experience solutions. Vocera provides technology innovations and thought leadership that humanize healthcare for patients, families and care teams and improve customer experience in more than 1,200 organizations worldwide. Vocera is headquartered in San Jose, Calif., with offices in Tennessee, Canada, Singapore, India and the United Kingdom. For more information, visit www.vocera.com and @VoceraCom on Twitter.

The Vocera logo is a trademark of Vocera Communications, Inc. Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.

Shanna Hearon

Claire Baki

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