Digital Patient Discharge Process Recognized as 'Always Event' by IHI

Tuesday, February 4, 2014

Digital Patient Discharge Process Recognized as 'Always Event' by IHI
Cullman Regional Medical Center Honored for its Efforts to Reduce Readmissions through Use of Vocera Technology

SAN JOSE, Calif. - February 4, 2014 - Vocera Communications, Inc. (NYSE: VCRA), the leading provider of integrated, intelligent communication solutions for mission-critical mobile environments, today announced that Cullman Regional Medical Center (CRMC), based in Cullman, Alabama, was selected by the Institute for Healthcare Improvement (IHI) to join the Always Events® Recognition Program, for its practice of recording patient discharge instructions using the Vocera Good to Go® mobile application.

Using Vocera, caregivers at CRMC capture audio and video discharge instructions, baseline images, and educational documents at the patient bedside to help improve patient engagement, understanding and compliance of the personalized care plan. After they leave the hospital, the patient, their family members, and other care providers can listen to and review the complete discharge information at any time using a phone, mobile device, or computer.

"Cullman Regional Medical Center is truly deserving of this Always Event recognition, as the hospital has transformed the discharge process by empowering patients and families to become partners in their care," said Bridget Duffy, MD, chief medical officer of Vocera. "The organization has restored trust and relationship to the discharge process, which improves compliance, drives loyalty and decreases inappropriate readmissions. Congratulations to the Cullman Regional Medical Center staff and their work to restore the human connection in healthcare."

Within six months of implementing Vocera, CRMC reported a 15 percent reduction in readmission rates and a 63 percent increase in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores related to discharge communication. In a patient survey conducted by CRMC, 100 percent of patients who accessed their recorded instructions said that "hearing the recording improved their understanding of their discharge instructions," and 100 percent said "they were glad a recording of their discharge instructions was made available."

"We are thrilled to have our discharge communication process recognized as an Always Event for 2014 by the Institute for Healthcare Improvement," said Cheryl Bailey, chief nursing officer and vice president of patient care services at CRMC. "At the time of hospital discharge, patients are often too focused on the door. They are ready to go home, and do not always listen to what a doctor or nurse is telling them. By recording discharge instructions, we are bridging that communication gap and ensuring a successful recovery at home."

About Always Events®

Always Events are a national principle for improving the delivery of patient- and family-centered care. In contrast to well known "Never Events" that refer to incidents that should never happen in care delivery, patient-focused Always Events are aspects of the patient and family experience that should always occur. The IHI was chosen by The Picker Institute to assume the work of Always Events in 2013.

About Vocera

Vocera empowers integrated, intelligent communication for mission-critical mobile environments in healthcare, hospitality, energy, retail, education and more. One of the fastest growing mobile technology companies, Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction. Exclusively endorsed by the American Hospital Association, Vocera® Voice Communication, Secure Messaging, and Care Experience solutions are installed in more than 1,000 organizations worldwide. Vocera is headquartered in San Jose, Calif., with offices in Tennessee, Canada, and the United Kingdom. For more information, visit and @VoceraCom on Twitter.

Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.


Pam Goncalves



Claire Baki



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