Beverly Knight Children’s Hospital Keeps Parents and Babies Connected with Vocera Ease

Thursday, January 21, 2021

Pampers Bright Beginnings NICU Connectivity Grant awarded to fund meaningful communication at Navicent Health

SAN JOSE, Calif.--(BUSINESS WIRE)-- Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow solutions, today announced that Beverly Knight Children’s Hospital, Navicent Health deployed the Vocera Ease application in its neonatal intensive care unit (NNICU) to help parents, grandparents, and loved ones feel closer to their newest family members when they are apart. Teammates from the hospital’s NNICU applied for a Pampers Bright Beginnings NICU Connectivity Grant to implement Vocera Ease, which enables nurses, doctors, and other care team members to send secure texts and photo to infants’ loved ones in real time.

“At Pampers, we exist to support babies and their loved ones, and that includes keeping them connected when it matters most,” said Sarah Pasquinucci, Senior Communications Director, P&G North America Baby Care, and mother of two. “Our Pampers Bright Beginnings NICU Connectivity Grants enable further connectivity solutions, such as cameras and tablets, which allow parents and loved ones to talk, read and sing to their littlest fighters, even when they cannot physically be together. We are thrilled to support Beverly Knight Children’s Hospital as Navicent Health continues to implement innovative technologies to enhance team communication and support the happy, healthy development of babies in their NNICU.”

The 66-bed NNICU at Beverly Knight Children’s Hospital cares for more than 700 infants each year from 29 surrounding counties in central and south Georgia. Loved ones who receive real-time Ease updates can respond with thumbs up, heart, or prayer hands emojis to show support to care team members. The secure messages and pictures disappear 60 seconds after being viewed, and nothing is saved on the mobile device, providing an additional layer of security and privacy.

“Having a little one in the NICU can be very difficult for families, especially when parents are trying to balance work and care for other children. The Ease app will allow us to remain in consistent contact with families. Even when they cannot be at the bedside, they can see their little one and receive real time updates. We are thrilled to implement this program, and we are grateful to Pampers for making this possible,” said Missi Upshaw, Pediatric and Women’s Service Line Director for Beverly Knight Olson Children’s Hospital, Navicent Health.

The mobile solution connects families and loved ones, no matter where they are, and helps support limited visitor policies and safety protocols. Additionally, the hospital can track family satisfaction using the customizable in-app survey, which allows Ease users to provide real-time feedback about their hospital experience.

In its first week, Ease app users from across Georgia and 10 other states received 290 text messages and 257 photos. In response to these updates, patients’ parents and loved ones sent 543 emojis. During this same timeframe, users rated their app experience 9.9 out of a possible 10.

“Beverly Knight Children’s Hospital is making a difference in the lives of parents, grandparents, and other family members and friends by providing comfort when it is needed most,” said Patrick de la Roza, Senior Vice President and General Manager, Vocera EASE business unit. “We are proud to support Navicent Health as it always puts patients and families first.”

About Navicent Health

Navicent Health, the leading provider of healthcare in central and south Georgia, is committed to its mission of elevating health and wellbeing through compassionate care. Providing more than 1,000 beds and offering care in 53 specialties at more than 50 facilities throughout the region, Navicent Health provides care for healthcare consumers’ through an academic medical center; community, pediatric and rehabilitation hospitals; urgent care centers; physician practices; diagnostic centers; home health; hospice and palliative care; and a life plan community. Navicent Health is dedicated to enhancing health and wellness for individuals throughout the region through nationally-recognized quality care, community health initiatives and collaborative partnerships. For more information, please visit

About Vocera

The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals, patients, and families while enabling hospitals to enhance quality of care and operational efficiency and humanize the healthcare experience. In 2000, when the company was founded, we began to forever change the way care teams communicate. Today, Vocera offers the leading platform for improving clinical communication and workflow. More than 2,100 facilities worldwide, including nearly 1,700 hospitals and healthcare facilities, have selected our solutions. Care team members use our solutions to communicate and collaborate with co-workers by securely texting or calling, and to be notified of important alerts and alarms. They can choose the right device for their role or task, including smartphones or our hands-free, wearable Vocera Smartbadge and Vocera Badge. They can create a richer, more human connection for patients and their loved ones before, during, and after care using Vocera Ease applications. Interoperability between the Vocera Platform and more than 150 clinical and operational systems helps reduce alarm fatigue; speed up staff response times; and improve patient care, safety, and experience. In addition to healthcare, Vocera solutions are found in luxury hotels, aged care facilities, retail stores, schools, power facilities, libraries, and more. Vocera solutions make mobile workers safer and more effective by enabling them to connect instantly with other people and access resources or information quickly. Vocera has made the list of Forbes 100 Most Trustworthy Companies in America, and the Vocera Smartbadge was named to TIME’s list of the 100 Best Inventions of 2020. Learn more at, and follow @VoceraComm and @VoceraEase on Twitter.

Vocera® and the Vocera logo are trademarks of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.

Shanna Hearon
Vocera Communications, Inc.

Megan Allen
Navicent Health

Source: Vocera Communications, Inc.

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