Episode 7 – Humanizing Lean Leadership – Susan Ehrlich, MD

Susan Ehrlich, MD, MPP, is a practicing primary care physician and the chief executive officer of Zuckerberg San Francisco General Hospital (ZSFG), a publicly-funded Level 1 Trauma Center striving for compassionate care, thirst for learning, and joy in work.

In this episode of the Caring Greatly™ Podcast, Dr. Ehrlich and I talk about what it means to lead with humility and how her organization evaluates and trains principle-based leadership. We discuss how Dr. Ehrlich works to model deference to expertise with her team members and in her direct partnership with patient-family advisors. As both CEO and eventual end user, Dr. Ehrlich closes by sharing her plans for an EHR implementation centered around the principle of respect for team members and patients alike.

Links related to Dr. Ehrlich’s podcast

• Five Changes Great Leaders Make to Develop and Improvement Culture

• Patient Partnership is Central to Human-Centered Leadership

• At the Center of San Francisco’s Safety Net, the CEO Leans In

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