Shannon Landry, RN, BScN, MN, is the Chief Nursing Executive at Bluewater Health in Sarnia, Ontario, where she has led strategy and cultural transformation efforts centered around the idea of kindness.
In this episode of the Caring Greatly™ Podcast, Ms. Landry delves into the transformative power of kindness as a cultural focus and how kindness is measured as part of Bluewater’s strategic plan. We also explore a human-centered approach to decision making in which the executive team keeps “Emily,” the composite personification of patients and team members, at the center of every decision.
Links related to Ms. Landry’s podcast
- How a Culture of Kindness Can Improve Employee Engagement and Patient Experience – and Five Ways to Get There
- The Story of Emily
- Bluewater Health strategic plan