Shannon Phillips, MD, MPH, FAAP, SFHM, CPPS, is the chief patient safety and experience officer at Intermountain Healthcare, based in Utah. Dr. Phillips’ role encompasses patient and family experience, physician and staff experience, as well as delivering on quality and safety goals. Dr. Phillips also chairs the Experience Innovation Network’s Human-Centered Leadership Council.
In this episode of the Caring GreatlyTM, we discuss how embracing human-centered leadership is foundational to providing safe, high-quality care in an environment of respect and teamwork. We delve into Intermountain’s experience promises (always safe, always present, always together) and look at how they apply at all levels and in all interactions across the system. We also explore, the “proofs” that demonstrate success.
Links Related to Dr. Phillips’ Podcast