Episode 4 – Love-Driven Technology Strategy – Norma Tirado, MBA

Norma Tirado, MBA, is Senior Vice President, Human Resources & Corporate Services at Spectrum Health Lakeland (formerly Lakeland Health). Over the past decade, Spectrum Health Lakeland has undergone a cultural transformation starting with a focus on ‘bringing your heart to work’ and moving towards a focus on love as a strategic imperative.

In this episode of the Caring Greatly™ Podcast, Ms. Tirado and I talk about her role spanning human resources and information technology and how this helps to humanize the selection and implementation of technology. We cover the importance of bringing technology and clinical teams together to drive transformation, and how shifting a culture to focus on love changes everything.

Links related to Ms. Tirado’s podcast

• Harvard Business Review: Innovation Starts with the Heart, Not the Head

• 2018 Lakeland Health Annual Report

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