Nancy Corcoran-Davidoff is the chief experience and human resource officer at Hackensack Meridian Health (HMH). Nancy’s work across both patient experience and human resources focuses on emphasizing humanity for all stakeholders in healthcare.
In this episode of the Caring Greatly™️ podcast, Nancy and I discuss the impact of the COVID-19 crisis on the team members and communities across New Jersey. We explore how members of the patient experience team redeployed to serve the health, safety, spiritual, and connection needs of patients and families experiencing hospitalization during the crisis. We look at the long-term impacts on the mental health and well-being of team members, and how HMH is working to support them with clinician-led well-being outreach. And we look at the ways that care will be forever transformed by the lessons uncovered during the crisis.