Enhance the Patient Experience with Ease.

Vocera Ease application provides hospitals with the benefits and means of providing increased communication, lower anxiety, and greater patient satisfaction. Digital boards and templatized care-transition messages don’t do enough to calm patients. The Ease app fills this gap by sending one-way HIPAA compliant texts, photos, and videos to loved ones. It integrates into workflow while also reducing calls for feedback.

Adopting best practices for communicating with patients in hospitals has proved to be beneficial, as it also boosts employee satisfaction and reduces turnover. Improving several areas of hospital operations may improve the overall experience of patients and families, giving more effective care to them.

Patients keep or change providers based upon experience. Relationship quality is a major predictor of patient loyalty; During a 6-month evaluation, Press Ganey scores were analyzed and demonstrated a steady increase as the app program became more widely adopted and utilization increased. Press Ganey Patient Experience Scores increased 4.4%.

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By removing the veil and providing transparency you are removing doubt from families.
Cary D’Ortona President Orlando
Health Arnold Palmer Hospital

Orlando Health Case Study

Improving Communication from the Operating Room

A New Mobile Application to Enhance the Family and Patient Experience

Orlando Health’s usage of the Ease mobile app resulted in a 98% reduced anxiety rate for patients and their families in the waiting room. Surveys of patient families show improvements in patient experience, while nurses surveyed preferred the app over a phone call to families.

See How Ease Enhances Patient Experience

Patient Experience Outcomes

Adult Surgery

0% Improvement in
Patient Satisfaction scores

Pediatric Surgery

0% Improvement in
Patient Satisfaction scores

One-Way Texts,
Pictures, and Videos

Keep loved ones
informed and improve
patient experience
with secure,
HIPAA-compliant
messages

Two-Way Video
Conferencing

Enhance patient
experience with
face-to-face communication
when patients and
families can’t be together

Real-Time
Surveying

Measure patient
experience in
real-time and
enable families to
send positive
feedback to nurses