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White Papers

NASA TLX Survey of Nurse Communication

To help retain and support nurses, fix communication We asked more than 500 nurses to describe a recent communication experience and rate it according to the NASA Task...
White Papers

The Academy Workplace Violence Issue Brief

Addressing and preventing healthcare workplace violence Given the rise in healthcare workplace violence (WPV) and its clear impact on an already worn-down workforce...
White Papers

Smart, Connected Hospital Framework

Strategies to optimize the value of digital technologies and improve organizational resiliency Hospital IT leaders have made massive investments over the past two decades...
White Papers

Healthcare in Crisis: Action Needed to Protect and Retain our most Valued Assets

Conversations around staff shortages are on the rise in healthcare systems across the globe. Addressing the challenges which have caused significant job vacancies and...
White Papers

The Vocera Mobile Maturity Model for Healthcare

Over the past six years, healthcare has seen a dramatic increase in the volume of mobile and smartphone devices in use in hospitals by staff and patients alike. The sweeping transition to and adoption.....
White Papers

Study - Clinicians Burnout Caused by Frequent Technology Interruptions

The American Medical Association recently published a study 1 reporting that physicians spend roughly two hours on EHR and desk work for every hour physicians spend with...
White Papers

Lessons from a fire - What exactly can we learn from what happened in Paris and apply it to crisis situations?

Eliminate single points of failure. Build in smart automatic escalations for critical communications. And include clear concise contextual information. In order to make...
White Papers

Reducing the High Cost of Poor or Insufficient Clinical Communication

Inefficient communication among clinicians in U.S. hospitals is estimated to waste over $12 billion annually – wasting clinicians’ time while increasing length of stay. 1...
White Papers

Cognitive Overload, Medical Errors, and Clinical Communication Strategy

More than a quarter of a million medical errors occur in the U.S. each year and they are the third leading cause of death behind heart disease and cancer. Communication...
White Papers

Human Experience at the Forefront: Elevating Resilience, Well-being, and Joy in Healthcare

The incidence of burnout, exhaustion, and flat-out frustration among healthcare staff...
White Papers

Hands Free Communication Improves Patient Care and Safety

Learn more about the value of the right clinical communication strategy by reading the presentation by LTC Francisco C. Dominicci, MS, MA, RN-BC, Chief Information...
White Papers

The Evolving Role Of The Healthcare Chief Experience Officer

The healthcare industry faces enormous pressure to evolve from volume to value. As reimbursement, care models and organizational cultures undergo seismic shifts...
White Papers

Vocera Care Rounds Best Practice Guidelines – Leader Rounds

Vocera Care Experience supports organizational goals of improving quality, safety, employee engagement, and patient experience through rounding efforts. Providing...
White Papers

BYOD Strategy is the Key to Achieving the Five Rights of Clinical Communication

Mobile devices are transforming the efficiency of healthcare communication and care coordination, while also creating new challenges for many information technology (IT)...
White Papers

Take care rounding to the next level to improve patient satisfaction, outcomes and loyalty

Rounding, the process of visiting patients and families at the bedside, serves many functions within a healthcare organization and has several documented successes...
White Papers

Best Practices Guide to Effective Care Rounding for Leaders

The right care and leader rounding strategy can proactively identify gaps and deploy improvement interventions by measuring and managing each patient’s experience during...