Experience Innovation Network to manage, monitor and measure impact of the work
Wednesday, December 5, 2018
SAN JOSE, Calif.
SAN JOSE, Calif.--(BUSINESS WIRE)--Vocera
Communications, Inc. (NYSE:VCRA), a recognized leader in clinical
communication and workflow solutions, today announced that its
Experience Innovation Network has co-designed
a new aim within its membership to drive global sustainable change
across healthcare. For more than seven years, the Vocera Experience
Innovation Network and its members have changed the dialogue in the
industry by putting science behind the human experience and restoring
human connections to healthcare. This fall network members, patients,
clinician leaders, hospital executives, military representatives, and
select partners began outlining the ideal standards for a future of
caring.
“It’s time to reimagine the healthcare experience and go in a bold new
direction that enables the intersection of humanity and technology,”
said Bridget Duffy, MD, Chief Medical Officer of Vocera and co-founder
of the Experience Innovation Network. “To heal healthcare we envision a
connected, healing ecosystem of people, processes and technology that
fosters respectful, empathetic interactions, builds trust, eases
suffering, and restores the human connection.”
Driving this movement, the Vocera Experience Innovation Network
established multi-disciplinary councils with the intent of advancing
three key aims. The Metrics for Humanity Council is set to identify
measurements that make human experience and connection part of the
standard dashboards for healthcare decision-making. The Humanity and
Technology Council is defining standards to help organizations
ensure every technology deployed optimizes human capacity and
connections among patients, families, and care team members. The
Human-Centered Leadership Council is designing the cultural
infrastructure that nurtures leaders at every level and empowers them to
make human-centered decisions.
These councils will include patients and families as equal partners with
clinicians and healthcare executives. The councils will also tap into
the resources of the National Taskforce for Humanity in Healthcare,
which Dr. Duffy launched with two physician peers, William Maples, MD,
president and CEO of The Institute for Healthcare Excellence, and Ronald
Paulus, MD, MBA, CEO of Mission Health, to explore the crisis of burnout
and change the dialogue around clinician well-being.
Additionally, the Vocera Experience Innovation Network is partnering
with Chip Conley, MBA, founder of the Modern
Elder Academy and author of “Wisdom@Work: The Making of a Modern
Elder.” Conley started the academy in 2018 to help people reframe and
repurpose their lifetime of experiences so they can add greater good to
the world. He is collaborating with the network to create an academy
cohort specifically for healthcare professionals to mentor the next
generation of industry leaders.
“Human-connection is vital to the well-being of patients, families and
care teams,” said Shannon Connor Phillips, MD, MPH, Chief Patient
Experience Officer at Intermountain Healthcare. Dr. Phillips is a
network member and a key leader of the Human-Centered Leadership
Council. “People thrive when they are supported by a culture of
compassion and respect. I am excited to be part of this global movement
to help restore humanity to healthcare and drive meaningful and
sustainable change.”
The Vocera Experience Innovation Network will manage, monitor and
measure the impact of each council’s work. Initial outputs expected
include profiles in excellence, new benchmarks for organizational
success, a proposed pathway for healthcare change agents, and a podcast.
About Vocera
The mission of Vocera Communications, Inc. is to simplify and improve
the lives of healthcare professionals and patients, while enabling
hospitals to enhance quality of care and operational efficiency. In
2000, when the company was founded, we began to forever change the way
care teams communicate. Today, Vocera continues to offer the leading
platform for clinical communication and workflow. More than 1,700
facilities worldwide, including nearly 1,500 hospitals and healthcare
facilities, have selected our solutions for team members to text
securely using smartphones or make calls with our hands-free, wearable
Vocera Badge. Interoperability between Vocera and more than 150 clinical
and operational systems helps reduce alarm fatigue, speed up staff
response times, and improve patient care, safety and experience. In
addition to healthcare, Vocera is at home in luxury hotels, aged care
facilities, nuclear facilities, libraries, retail stores and more.
Vocera makes a difference in any industry where workers are on the move
and need to connect instantly with team members and access resources or
information quickly. In 2017, Vocera made the list of Forbes 100 Most
Trustworthy Companies in America. Learn more at www.vocera.com,
and follow @VoceraComm
on Twitter.
Vocera
®
and the Vocera logo are
trademarks of Vocera Communications, Inc. registered in the United
States and other jurisdictions. All other trademarks appearing in this
release are the property of their respective owners.
Shanna Hearon
Vocera Communications, Inc.
669.999.3368
shearon@vocera.com
