Vocera Rounds provides real-time feedback to improve hospitalist communication
Wednesday, November 7, 2018
SAN JOSE, Calif.
SAN JOSE, Calif.--(BUSINESS WIRE)--Vocera
Communications, Inc. (NYSE:VCRA), a recognized leader in clinical
communication and workflow solutions, today announced that physicians at
Upstate University Hospital in New York identified a unique way to
improve communication and patient experience using real-time feedback
captured with the Vocera Rounds solution.
“Solid communication and trust between physicians and patients enhances
the patient experience, increases medication compliance, reduces
readmission rates and improves clinical outcomes,” said Amit Dhamoon,
MD, PhD, internist at Upstate University Hospital and associate
professor of medicine at SUNY Upstate Medical University. “The Vocera
Rounds solution is helping our residents and attending physicians have
meaningful conversations with patients and their families, which helps
improve engagement, education and understanding.”
Focused on improving physician communication and patient experience, Dr.
Dhamoon and team use the Vocera
Rounds solution to collect data about hospitalists’ behaviors during
patient interactions and provide real-time feedback. The digital
assessment is customized using Vocera Rounds, a mobile application that
enables clinicians to customize patient-centric questions, easily
capture answers and observations, and track trends per clinician and
department.
Clinicians and quality leaders at Upstate University Hospital worked
closely with the care experience team at Vocera to design questions that
address core communication tenets for physicians to follow. During a
hospitalist-patient interaction, a medical resident observes the
physician’s behaviors and captures observations in the app using an
iPad. Residents and physicians also use the app to conduct a brief
patient survey after the encounter.
“The power of this professional teaching program is the combination of
immediate feedback from patients and colleagues,” said Dr. Dhamoon, who
is studying the effectiveness of this training approach and its impact
on patient satisfaction measured by Hospital Consumer Assessment of
Healthcare Providers and Systems (HCAHPS) surveys.
SUNY Upstate Medical University
SUNY Upstate Medical University in Syracuse, NY, is the only academic
medical center in Central New York and is the region's largest employer
with more than 10,000 employees. Affiliated with the State University of
New York, Upstate's mission is to improve the health of the community
through education, biomedical research and health care. Upstate's
educational mission is anchored by its four
colleges—Medicine, Nursing, Health Professions and Graduate Studies. As
a biomedical research enterprise, Upstate focuses on the most prevalent
human diseases, including cancer, diabetes, heart disease, nervous
system disorders, vision, and infectious diseases. The Upstate
University Health System serves 1.8 million people, often the most
seriously ill and injured, and includes Upstate University Hospital,
Upstate University Hospital at Community Campus, Upstate Golisano
Children's Hospital, and numerous satellite sites. Stretching north to
Canada and south to the Pennsylvania, Upstate's sphere of influence can
be felt across a wide swath of New York. Education programs in various
locations across the state help train medical professionals in their
home communities. Physicians use telemedicine to cover medical
specialist shortages in rural communities. Upstate New York Poison
Center, from its hub in Syracuse, provides poison information and
support for millions of New Yorkers.
About Vocera
The mission of Vocera Communications, Inc. is to simplify and improve
the lives of healthcare professionals and patients, while enabling
hospitals to enhance quality of care and operational efficiency. In
2000, when the company was founded, we began to forever change the way
care teams communicate. Today, Vocera continues to offer the leading
platform for clinical communication and workflow. More than 1,700
facilities worldwide, including nearly 1,500 hospitals and healthcare
facilities, have selected our solutions for team members to text
securely using smartphones or make calls with our hands-free, wearable
Vocera Badge. Interoperability between Vocera and more than 150 clinical
and operational systems helps reduce alarm fatigue, speed up staff
response times, and improve patient care, safety and experience. In
addition to healthcare, Vocera is at home in luxury hotels, aged care
facilities, nuclear facilities, libraries, retail stores and more.
Vocera makes a difference in any industry where workers are on the move
and need to connect instantly with team members and access resources or
information quickly. In 2017, Vocera made the list of Forbes 100 Most
Trustworthy Companies in America. Learn more at www.vocera.com,
and follow @VoceraComm
on Twitter.
Vocera
®
and the Vocera logo are
trademarks of Vocera Communications, Inc. registered in the United
States and other jurisdictions. All other trademarks appearing in this
release are the property of their respective owners.
SUNY Upstate Medical University
Kathleen Paice Froio
paicek@upstate.edu
or
Vocera Communications, Inc.
Shanna Hearon, 669-999-3368
shearon@vocera.com