Ocean House Delivers Five-Star Luxury Resort Service with Vocera
SAN JOSE, Calif. - March 25, 2014 - Vocera Communications, Inc. (NYSE: VCRA), the leading provider of integrated, intelligent communication solutions for mission-critical mobile environments today announced that Ocean House, a luxury seaside resort in Rhode Island, deployed Vocera throughout its property to deliver exceptional service to its guests and to improve communication among its staff.
Ocean House is located in Watch Hill, Rhode Island, and is the first and only Forbes Five-Star and AAA Five Diamond Hotel in that state. It is also a member of Relais & Châteaux, an exclusive collection of more than 500 of the finest hotels and gourmet restaurants in 60 countries and has set the standard for excellence in hospitality.
Known for its combination of timeless elegance and state-of-the-art hospitality tools and technologies, Ocean House was reconstructed from the original vintage 1868 Victorian hotel, once very prominent in its day, and reopened to new generations of guests. An integral part of that reopening was the deployment of the Vocera solution to help staff communicate instantly and efficiently, in order to deliver impeccable service to guests throughout the intricate and expanded facility, including 49 guest rooms, 15 signature suites, five restaurants, a destination spa and more than 10,000 square feet of event space.
"Timely communication is paramount to the luxury guest experience," said Daniel Hostettler, president and group managing director of the Ocean House. "We already knew that Vocera was widely used in critical life-saving hospital environments, so we knew that it would work well for our mobile environment. At Ocean House, no one just sits behind a desk, and every member of our staff, from executives to managers, valets, caterers, housekeepers and public area attendants, uses Vocera."
"At Ocean House, their goal was to deliver a consistent, reliable and immediate communication solution that was also inconspicuous in its design to help achieve and maintain the ultimate experience in luxury service," explained Rich Baker, VP and general manager of Vocera's Mobility Division. "We were pleased to also be able to offer the wearable, voice-controlled, hands-free badge solution which enables their staff to quickly locate the right person with a touch of the button instead of noisy radios, handheld cell phones or overhead paging."
Using Vocera, the entire Ocean House staff can communicate instantly and easily. For example:
Housekeepers can complete room assignments more quickly, asking colleagues on a different floor or in another area of the resort to bring a needed item, rather than having to track it down each time.
The Ocean House hosts numerous large, complex events. Catering managers use Vocera to make sure that all aspects of the events run smoothly and efficiently.
Vocera broadcasts to "crunch teams" to assist with sudden spikes in service demand. For instance, Vocera is used to quickly deploy the valet crunch team to help park cars for large groups and broadcasts are sent to the food and beverage crunch team to help handle an unexpected influx of diners.
Public area attendants are called upon at a moment's notice to clean any spill or mishap, and are able to remedy the situation before other guests even notice it happened.
For more information about Vocera hospitality solutions, please visit https://www.vocera.com/industry-solution/hospitality.
About Ocean House
The Ocean House, one of New England's last grand hotels, reopened its doors in June 2010 after a $140 million rebuild and restoration. The 136-year-old property, originally built just after the Civil War, is perched high on the bluffs in Watch Hill, Rhode Island. Guests enjoy views of the Atlantic Ocean, Montauk and Block Island from the resort's 49 guestrooms and 15 signature suites. Farm-to-table casual and fine dining, the 12,000-square-foot OH! Spa and more than 10,000 square feet of event space make the Ocean House ideal for mid-week business retreats, close-to-home family vacations, weekend luxury escapes and destination weddings. Ocean House is a member of Relais & Châteaux, an exclusive collection of more than 500 of the finest hotels and gourmet restaurants in 60 countries that has set the standard for excellence in hospitality. This stately property is the only AAA Five-Diamond and Forbes Five-Star rated resort in Rhode Island. For more information, please visit www.oceanhouseri.com or call 401-584-7000.
Vocera empowers integrated, intelligent communication in healthcare, hospitality, energy and other mission-critical mobile environments. Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction with the Vocera Communication and Care Experience solutions. Vocera provides technology innovations and thought leadership that humanize healthcare for patients, families and care teams and improve customer experience in more than 1,200 organizations worldwide. Vocera is headquartered in San Jose, Calif., with offices in Tennessee, Canada, Singapore and the United Kingdom. For more information, visit www.vocera.com and @VoceraCom on Twitter.
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