Patient and Family Engagement

Discover how to create a richer, more human connection with patients and their loved ones before, during, and after care. Strengthen patient safety, quality of care, and transparency. Keep loved ones informed and help reduce anxiety with secure. Our solutions are here to help.

Ease Applications

Patient & Family Communication Solution

See How Vocera Ease Works

With hospitals restricting visitors due to COVID-19, patients’ loved ones are left waiting and wondering about health status. Digital boards and templatized care-transition messages don’t do enough to calm anxiety. The Vocera Ease app provides an important bridge. Clinicians can initiate a HIPAA compliant two-way video call or send one-way messages, photos, and videos. It integrates into workflow, and makes it easy for loved ones to provide feedback.

Care Experience

Proactively Manage Patient Experience and Safety, Staff Engagement, and Operational Quality

Help improve the patient and staff experience, regulatory compliance, and quality of care using a single communication and workflow platform. Engage patients in a data-driven, systematic way across the continuum of care from pre-arrival through post-discharge supported by deep consultative expertise in designing, implementing, and managing patient and staff experience solutions.

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For Patient Experience and Staff Engagement

Round to help improve the patient and staff experience with this iPad-based tool designed in alignment with your workflows and goals.

  • View sentiment trends in near-real time to identify areas in need of attention.
  • Identify patients and staff at risk for dissatisfaction and issues that present risk of increasing a patient’s length of stay
  • Monitor compliance with operational requirements.
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Where the Patient Experience Begins

Send automatic notifications to patients and family members prior to hospital admittance that share critical information.

Enable patients and family members to access educational materials around the clock in advance of scheduled procedures. Monitor patient engagement and comprehension to gauge preparedness and identify cancellation risk.

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Patient Access to Educational Materials
Enable patients and family members to access educational materials around the clock prior to scheduled procedures

Care Inform

The Patient Experience Continues

Record live instructions and teach-back sessions at the patient’s bedside and make them available for patients, family members, and caregivers to access anytime during and after the patient’s stay for a better patient experience.

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Care Calls...

Monitor patient and family understanding of and compliance with the care plan using best-practice checklists and call scripts. Streamline patient post-discharge calls and manage caregiver workflows to avoid redundancies in patient outreach.

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Customer Case Studies

Care teams at Halifax Health receive an alert within 30 seconds of the care advisory system detecting sepsis risk.

Columbia County Health System reduced response time to nurse call buttons by 21.4 percent.

Emerus/Baptist Emergency Hospitals reduced response time for alert incidents by three to five minutes.