Rounds – for Patient Experience and Staff Engagement
Round to help improve the patient and staff experience with this iPad-based tool designed in alignment with your workflows and goals. View sentiment trends in near-real time to identify areas in need of attention. Identify patients and staff at risk for dissatisfaction and issues that present risk of increasing a patient’s length of stay. Monitor compliance with operational requirements.
Pre-Arrival – Where the Patient Experience Begins
Send automatic notifications to patients and family members prior to hospital admittance that share critical information. Enable patients and family members to access educational materials around the clock in advance of scheduled procedures. Monitor patient engagement and comprehension to gauge preparedness and identify cancellation risk.
Care Inform – The Patient Experience Continues
Record live instructions and teach-back sessions at the patient’s bedside and make them available for patients, family members, and caregivers to access anytime during and after the patient’s stay for a better patient experience.
Care Calls
Monitor patient and family understanding of and compliance with the care plan using best-practice checklists and call scripts. Streamline patient post-discharge calls and manage caregiver workflows to avoid redundancies in patient outreach.
University of Chicago
Higher patient satisfaction ratings and stronger employee engagement: Chief Experience Innovation Officer Sue Murphy and her team share how they enable an exceptional care experience as they engage, empower, and recognize staff.
Patient Experience Matters
Get the facts to understand why improving patient experience needs to be a priority for your organization.
