Making Headlines: Vocera Edge

A conversation with Si Luo:
Benefits of Implementing an Enterprise Communication Platform

Si Luo
Vice President, Vocera Edge

It’s time to unify communication to protect and connect care teams. More health systems are adopting enterprise-wide communication and collaboration strategies, leaving a patched-work of legacy systems and fragmented technologies behind to improve operational efficiency, care and safety.

In this episode of healthsystemCIO’s Partner Perspective Series, Editor-in-Chief Anthony Guerra interviews Si Luo, VP of Vocera Edge, to gain insights on today’s trends related to communication and collaboration platforms.


Podcast: Play in new window | Download (Duration: 31:28 — 21.6MB)

Partial Transcript

Guerra: Let’s describe the problem as you see it. When we talk about a typical health system, there is no typical health system. Some are going to be very advanced, some are going to be not very advanced. Let’s talk about care team collaboration at the average health system. We’re going to talk about the state that you see as sub-optimal. Describe that.

Luo: I’ll start on a few ends of the equation and then bring it together at the end as well. Let’s start on the user end of the equation and what “typical” looks like. In fact, we did a 200-plus health system survey with HIMSS a couple of years ago, and that showed us the average clinician at the bedside has to contend with at least five disparate sources of clinical and collaboration contacts in addition to the EHR, with more than four communication modalities.


This means they are dealing with more than voice, text, and paging, all included in the paradigm, and perhaps three or more devices, depending on their settings of care or how many settings of care they have to traverse in order to just close the loop of their care teams on any given shift. And that alone spells the definition of fragmentation.


This level of fragmentation can result in accelerated clinician burnout and safety issues, especially in between the boundaries of hand-off, and there’s actually a fair amount of literature in safety and quality journals around that already and certainly patient experience challenges. I think COVID would probably bear that out even further in terms of all the user experiences around workflow. And then if you look at what it actually takes to deploy and even manage the current set of fragmented technologies and the burden you create on the IT team, the challenge is actually compounded there, as far as the typical health system goes: the break fixes as far as hardware is involved and the network adjustment, just to make the technology even work, and the steadily overwhelming support volumes at the internal IT help desk before it even gets to the vendor side. These are all previously hidden costs that a health system can no longer ignore in an increasingly pressurized environment going forward. And that’s how I would describe “typical” today.

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