Benefits, Outcomes of EHR Vendor Clinical Communication Platforms

Benefits, Outcomes of EHR Vendor Clinical Communication Platforms

Author
Victoria Bailey
Date Published

The vendor offers two clinical communication platforms, following its acquisition of PatientSafe Solutions. The first platform offers wearable devices that allow for hands-free communication and a mobile application that supports visuals and messaging. The platform received a 90 for customer experience.

Vocera Edge, previously PatientSafe Solutions, received a 90.2. The cloud-based platform can pull in EHR context and also send data back to the EHR, assisting staff with positive patient identification.

Nurses at acute care hospitals frequently use the platform due to its alerts and notifications integration.

Both Vocera platforms received high customer confidence ratings and similar user outcomes as the other vendors.

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