The Experience Innovation Network Experience Innovation Network

When the good of all hinges on the contributions of many, the power of community matters more than ever.

COVID-19: To support our membership community, we are conducting weekly, live learning exchanges for senior leaders, aggregating resources and best practices to address evolving operational needs, and distilling emerging insights into actionable solution briefs. 

If you would like to get involved or are looking for immediate support, don't hesitate to contact Kim Weiss:

Examples of community insights from our Network:


Advancing the vision of a connected healing ecosystem of people, process, and technology that restores the human connection back to healthcare.

The Experience Innovation Network fosters partnerships with health system executives across organizations to transform healthcare experience and outcomes. Founded by Bridget Duffy, MD, the first healthcare Chief Experience Officer (CXO) in the United States, this network of industry pioneers is accelerating the discovery and adoption of innovations that restore the human connection to healthcare, improving clinical outcomes, increasing patient and staff satisfaction, driving physician loyalty, and creating market differentiation.

The increasing complexity of medicine has broken our ability to connect with our patients, our colleagues, and the joy of our work. To heal healthcare, we envision a Connected Healing Ecosystem of people, process, and technology that fosters respectful, empathetic interactions; builds trust; eases suffering; and restores the human connection to healthcare.

The Experience Innovation Network helps members discover big ideas, accelerate the execution of best and next practices, and put the science behind the human experience of care.

Membership Programming

Members of the Experience Innovation Network get access to cutting-edge innovations and help define next practices that advance the human experience of care. Through in-person executive networking events, timely webinars, podcasts, rapid execution toolkits, and a curated membership aligned to health system strategy, members accelerate their experience improvement execution.

Partnership Approach

Solve the toughest challenges you face with help from our tailored, on-demand advisory support. Our clinician-led team has extensive backgrounds in leadership development, cultural transformation, and lean principles to address quality, efficiency, and patient and staff engagement. We help you build a strategic roadmap for improvement that leverages the voices of patients, family, and care team members.

Thought Leadership: Research that Challenges the Status Quo

Strategy and Governance
Be part of a living, breathing laboratory that’s advancing the dialog and setting the pace for putting science behind the human experience. Our research calls on the knowledge of our members, and of leading experts inside and outside healthcare. We spotlight the novel approaches that are changing medicine for the better. Our research takes a pulse on the industry from an executive standpoint and from the front lines: Where are people focusing their energy? What’s on the horizon? We disseminate research reports that challenge organizations to think differently and adopt new standards of care.

Caring Greatly Podcast

Caring Greatly
The podcast for leaders who bring humanity to the work of healthcare transformation.