The 2021 CNO Report

Protect the Nurse, Protect the Practice

Nurse Resilience Isn’t the Issue

Many nurse leaders I meet with are putting together “resilience kits” for nurses. A gift of items to help nurses take a moment for self-care is absolutely a thoughtful gesture. Yet it is not going to solve the real issue that’s causing burnout and the exodus of nurses from the profession.

My CNO report explains that a lack of resilience isn’t the issue; stressors in the work environment are the reason nurses have burnout. We need to look at the complexity of workflows and the dysfunction of the environment.

The report lays out practical, tangible measures you can take to create a better environment for nurses through effective communication:

  • 1Minimize the stress of finding people, even in unfamiliar environments
  • 2Replace aloneness and isolation with connection
  • 3Let technology carry the burden of remembering
  • 4Provide a way to call for help in a moment of threat
  • 5And more…..

Rhonda Collins
RN, DNP, FAAN
Chief Nursing
Officer at Vocera

"Communication powers all workflow, and effective communication is the underpinning of everything that happens in a hospital.”

Learn More About Rhonda

Reduce the Noise and Chaos, Improve Safety

Author Background

Rhonda Collins, DNP, RN, FAAN has served as Chief Nursing Officer at Vocera since January 2014. As CNO, Dr. Collins is responsible for working with nursing leadership groups globally to increase their understanding of Vocera solutions, share clinical best practices, and bring their specific requirements to our product and solutions teams.

Effective communication is the primary foundation of a safe and effective work environment.

The more we listen to nurses’ voices, the better we can support them.

Nobody should feel as if they’re on an island. Nobody should feel alone and unsafe.

The unfamiliar is the enemy in a crisis.

Empowering Nurses with Control over Patient-Family Communication.