Leadership Profile

Royal National Orthopaedic Hospital

Case Study

RNOH Responds to COVID-19 with a Robust Communication Strategy

In 2019, all NHS hospitals were mandated to remove archaic technology, including bleeps (pagers), for non-emergency communications before September 2021. Royal National Orthopaedic Hospital (RNOH) NHS Trust quickly began the process to decommission bleeps and replace them with a communication platform from Vocera®.

Since rolling out Vocera, the hospital has reported an 84% improvement in care team response time by replacing pagers with the Vocera smartphone app and hands-free communication badge. After deploying the Vocera solutions, mobilisation of the cardiac arrest team at the 220-bed hospital went from an average of two minutes to 20 seconds.

84% Improvement

in Care Team Response

“If I were to give anyone advice when planning for a pandemic or impending patient surge, it would be to unify your communications now.” —Matt Phillips Lead Clinical Practitioner,
Acute Intervention Team at RNOH

Access Study

Contact Us

US: 1-(888)-986-2372

UK: 0 (800) 652-8773

UAE: 800-0182438

Canada: 647-490-1637

Australia: 1800 014-987

New Zealand: 0800 446 149

Vocera Advantage:

Instantly and securely connect physicians, nurses, care teams

How to Successfully
Transition from
Pagers and Bleeps

  • 1 Invest in Innovations
  • 2 Agree on Needs and Priorities
  • 3 Invest in Training, and Support Adoption

Source:Building a New Facility and Improving Communication:
4 Lessons Learned at Sheffield Children’s

Birmingham Children's NHS Experience


Online Meeting

Recorded Live in London

Digital Transformation –

How Communication Technology is
Transforming Hospitals during
COVID-19 and Beyond

Insights from:

Dr. Saroj Patel, Chief Digital and Innovation Officer
Royal National Orthopaedic Hospital and Team

Clinical Perspective & Benefits Delivered

  • Contact the person you require immediately. No more waiting after bleeping someone and wondering if they have received it.
  • Integration into EHR systems.
  • No need for bleep number lists or telephone directories.
  • The ability to activate a medical emergency from the bedside and have staff respond immediately.
  • Delivered a resilient emergency call system, with live analytics.

Instant Hands-Free

without disruption
to clinical workflow.

Matt Phillips

Lead Clinical Practitioner, Acute Intervention Team
Royal National Orthopaedic Hospital

At no point during the COVID-19 crisis did we worry about communication. Vocera technology has proved to us that we have a truly robust communication strategy.

Pauline Robertson

Head of Nursing for the Medicine and Therapies at RNOH

Vocera technology sped up communication and coordination during the peak of the COVID-19 crisis. It helped us provide seamless patient care without risking infection.

Bela Haria

Information Management and Technology Senior Project Manager at RNOH

Our doctors are now prolific Vocera smartphone app users!

Vocera Vina
Smartphone App

Vocera Can Help

  • Vocera was founded in 2000. Our mission is to simplify and improve the lives of healthcare professionals and patients, while enabling hospitals to enhance quality of care and operational efficiency.
  • Hands-free, wearable Badge with dual band WiFi and lightweight design
  • Secure text messaging that is encrypted and traceable
  • Device of choice: iPhone, iPad, Android smartphones and tablets, Cisco and Spectralink VOIP handsets, desktop PCs, and Vocera Badges
  • Integrations with 150+ clinical systems
  • Staff assignment and role based calling

Customers who have
moved from pagers