Good communication is at the heart of better patient care, safety, satisfaction, and outcomes. Patients who understand their care plan are more likely to follow treatment, modify lifestyle choices and behaviors, and adhere to instructions. Communication technology supports patients and their loved ones throughout the healthcare experience by facilitating effective patient engagement before, during and after a hospital stay.
Strengthen Communication with Patients
Communication improves patient safety, satisfaction, and outcomes
Customer Spotlight: Cullman Regional Medical Center
Cullman Regional Medical Center used Vocera technology to record discharge instructions for patients and families, helping to improve patient satisfaction by 63% and reduce avoidable readmissions by 15%.
Blog: University of Chicago Medicine
Improving Patient Experience and Employee Engagement at University of Chicago Medicine by Susan Murphy, RN, BSN, MS, Chief Experience Officer.
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Patient Experience Matters
Frequent communication with patients and their families helps care team members identify issues prior to discharge, resulting in a positive patient experience and better outcomes.
Key Features
Communicate with Patients Prior to Arrival at the Hospital
Vocera Pre-Arrival Communication provides the information and education patients need to prepare for a procedure or hospital stay. This timely communication and education helps ease patient fears, simplifies the arrival process, improves operational efficiency, and elevates the healthcare experience. Learn More ›
Address Patient Needs in Real-Time
Capture and respond to patient feedback instantly from your iPhone or iPad with Vocera Care Rounds, which manages patient experience in real-time, allowing nurse leaders to immediately identify gaps in care, deploy improvement interventions, and recognize top performers. Vocera Care Rounds also ties into Vocera Collaboration Suite, enabling fast and seamless communication with a patient’s care team. Learn More ›
Improve Patient Engagement and Compliance with Care Directives
Patients who understand their post-hospital instructions are 30% less likely to be readmitted. When patient education is combined with care rounding, this approach drives higher “top-box scores” across every HCAHPS domain, and a more engaged, informed patient experience. Learn More ›
Improve patient and family engagement with real-time rounding and feedback
Nurse Rounding, when done effectively, has proven to benefit patient safety and satisfaction, build employee teamwork, foster effective communication, and improve medical outcomes. Learn how to hardwire a meaningful rounding strategy in your organization.
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Related Products
Vocera Communication Platform
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Vocera Care Rounds
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Vocera Care Experience
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Who We Are
Vocera empowers people in mission-critical environments to instantly connect via secure, mobile, integrated and intelligent communication solutions.
The Vocera Vision
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