Customer Spotlight: University of Chicago Medicine
Higher patient satisfaction ratings and stronger employee engagement: Chief Experience Innovation Officer Sue Murphy and her team share how they enable an exceptional care experience as they engage, empower, and recognize staff.
Case Study: Hunt Regional Medical Center
After implementing Vocera Rounds and Care Calls, Hunt Regional reported a thirteen percent increase in its overall HCAHPS rating. The hospital also reported an eight percent increase in the “likelihood to recommend” domain.
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Patient Experience Matters
Frequent communication with patients and their families helps care team members identify issues prior to discharge, resulting in a positive patient experience and better outcomes.
Communicate with Patients Prior to Arrival at the Hospital
Vocera Pre-Arrival Communication provides the information and education patients need to prepare for a procedure or hospital stay. This timely communication and education helps ease patient fears, simplifies the arrival process, improves operational efficiency, and elevates the healthcare experience. Learn More ›
Address Patient Needs in Real-Time
Capture and respond to patient feedback instantly from your iPhone or iPad with Vocera Care Rounds, which manages patient experience in real-time, allowing nurse leaders to immediately identify gaps in care, deploy improvement interventions, and recognize top performers. Vocera Care Rounds also ties into Vocera Collaboration Suite, enabling fast and seamless communication with a patient’s care team. Learn More ›
Improve Patient Engagement and Compliance with Care Directives
Patients who understand their post-hospital instructions are 30% less likely to be readmitted. When patient education is combined with care rounding, this approach drives higher “top-box scores” across every HCAHPS domain, and a more engaged, informed patient experience. Learn More ›
Improve patient and family engagement with real-time rounding and feedback
Nurse Rounding, when done effectively, has proven to benefit patient safety and satisfaction, build employee teamwork, foster effective communication, and improve medical outcomes. Learn how to hardwire a meaningful rounding strategy in your organization.
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