Increase Guest Satisfaction & Loyalty

Luxury hotels are known for their VIP service and attention to detail, but Vocera helps take guest satisfaction and loyalty to a whole new level. With the Vocera solution, hotel staff can discreetly announce the arrival of guests so that upon entering the reception area, the front desk is able to greet guests by name, have bell staff available to take care of luggage and be on hand to open up doors or order special guest services.

 

Related Case Studies

The Savoy, A Fairmont Hotel

The five-star, newly refurbished Savoy searched the market for a product that could discreetly and efficiently meet its front-of-house communication needs, offering exceptional bespoke customer service at a level previously unimaginable.

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The Mansion at Turtle Creek

At The Mansion at Turtle Creek, staff members are only a button's touch away from instant access to the people and resources they need to make each guest's stay a memorable one.

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InterContinental Mark Hopkins, San Francisco

One of the premier luxury hotels in San Francisco, the InterContinental Mark Hopkins prides itself on providing guests with not only the finest accommodation but the finest service. Using Vocera Communication Badges, staff members can get the help they need quickly and quietly between themselves and for their guests.

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