Improve Patient Satisfaction with Ease
With the Vocera Ease all-in-one messaging application, hospitals can deliver an exceptional patient experience that’s convenient for patient and loved ones and efficient for your care teams. Connect with your patients using secure messaging and two-way video conferencing, which together function as one seamless solution. Improving patient satisfaction scores and communication with your patients' loved ones is now easier than ever with the Ease app.
Messaging patients' family members during care is a convenient and effective way to communicate and update them to the next steps of care progress. Family members are no longer tied to specific areas of the facility, waiting for information on their loved one. Care teams can seamlessly send updates from anywhere in the hospital. Sending text message updates during a patient’s surgery and hospital stay significantly improve patient satisfaction and overall engagement.
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By removing the veil and providing transparency you are removing doubt from families.
Cary D’Ortona President Orlando
Health Arnold Palmer Hospital
Customer Case Study
Improving Family and Patient Health Communication
A New Mobile App that is Improving Patient Satisfaction Scores
The success and community demand for Vocera Ease has led Lehigh Valley Health Network (LVHN) to expand the use of the technology from procedural areas and into the Emergency Departments. LVHN sent 190,680 secure messages and photo updates to patients’ families and friends across 50 states via the Ease app.
Learn MoreSee How Ease Improves Patient Satisfaction

Patient Satisfaction Outcomes
Adult Surgery
Patient Satisfaction scores
Pediatric Surgery
Patient Satisfaction scores


One-Way Texts,
Pictures, and Videos
Improve patient
satisfaction and help
reduce anxiety
with secure,
HIPAA-compliant
messages

Two-Way Video
Conferencing
Improve patient
satisfaction with
face-to-face
communication when
patients and families
can’t be together

Real-Time
Surveying
Easily measure
patient satisfaction
and enable
families to send
positive
feedback to nurses