Vocera Ease: Improving HCAHPS Scores

The Vocera Ease application is a game-changer for hospitals. It has been proven to increase patient experience and help with improving HCAHPS scores. The Ease app provides an important bridge between the care team and family by sending one-way HIPAA compliant messages, photos, and videos. It integrates into workflow, reduces calls, and makes it easy for loved ones to provide feedback.

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Ease Clinician App

Updating with Ease is as simple as scanning the patients’ medical bracelet.

Scan the bracelet to send one way messages or start a two-way video conference anywhere in the hospital.

Ease Patient and Family App

Ease updates appear on the patient and family member devices and can be viewed for up to 60 seconds before disappearing.

Orlando Health increased HCAHPS 6% on average for adult surgical patients who experienced Ease vs. those who did not.
Texas Children’s Hospital Perioperative Services team found that “information provided the day of surgery” increased from 87.5% to 96.7% between January to September 2016 [as reported on the Press Ganey Survey].

Improving Patient and Family Communication, Improves HCAHPS Scores

The Ease application is a great way to improve communication between patients, their loved ones and the medical staff. This helps provide relief for families who are anxious and waiting for updates while also reducing calls to the unit. And importantly, messages are encrypted end-to-end — and updates are removed from the recipient’s device within 60 seconds of being viewed.

Vocera Ease is foundationally built to support secure communication — it's a communication game changer. Easily update a patient’s loved ones with HIPAA-compliant messaging using unlimited multi-lingual templates, photos, videos and two-way video conferencing. Clinicians can easily update families throughout the emergency department, surgery, ICU, and medical floors.

  • Scan a patient’s medical bracelet to send a one-way message or engage in a two-way video conference with families located anywhere in the country
  • Use two-way video to support care decisions and allow HIPAA-compliant texts and face-to-face communication when patients and families can’t be together
  • Send secure messages which are encrypted end-to-end — all updates are removed from the recipient’s device within 60 seconds of being viewed

Patient Satisfaction Scores Improvement from Use of Ease

  • 0%

    Doctors explain in way
    you understand

  • 0%

    Nurses kept you informed

  • 0%

    Staff addressed emotional needs

  • 0%

    Nurses explain in
    way you understand

  • 0%

    Physician addresses my
    concerns questions/worries

  • 0%

    Staff attitude toward visitors

  • 0%

    Likelihood recommending

  • 0%

    Physician kept you informed

  • 0%

    Staff worked together care for you