Interoperability combined with robust software and hardware offerings drive customer satisfaction
Friday, December 22, 2017
SAN JOSE, Calif.
SAN JOSE, Calif.--(BUSINESS WIRE)--
Vocera
Communications, Inc. (NYSE:VCRA), a recognized leader in clinical
communication and workflow solutions, today announced that KLAS Research
featured the company in its latest report, “Secure
Communication 2017: The Realities of Secure Communication Platform
Adoption.” The annual report examines the performance and adoption
of secure communication platforms based on technology user interviews.
Among the fully rated vendors in the report, Vocera rates highest
for enabling effective care team communication.
Vocera earned high ratings in customer experience, too. Customers are
highly satisfied with the secure Vocera communication platform because
of the breadth of both software and hardware offerings, according to the
report. Built to simplify and improve clinical workflows, the platform’s
interoperability with nurse call, electronic health records, alarm
middleware, and patient-monitoring solutions has helped drive clinician
adoption. The KLAS report rates Vocera highest among full-service
vendors for its ability to identify and include care team members in
seamless communication.
“One of the great things about the Vocera platform is that nurses don’t
have to page a doctor and wait for a callback. They can simply and
securely call or text a physician on their mobile device and get a quick
response,” said David Higginson, executive vice president and chief
administrative officer at Phoenix Children’s Hospital, Arizona’s only
nationally ranked pediatric hospital. “Without an integrated system like
Vocera, our clinicians would be calling back and forth to the nurses’
station and spending 20 plus minutes trying to communicate. With Vocera
our care teams connect in seconds.”
The Vocera platform – comprised of secure texting, alerting and
hands-free voice communication – uses naturally spoken commands, over
100 in all by last count, so that doctors and nurses can communicate and
easily contact the people and information they need in their daily
workflows. The platform integrates with the majority of clinical and
operational systems in hospitals today – more than 140 systems in all.
The Vocera platform received its highest performance indicators in the
report for driving tangible outcomes, for quality of phone and web
support, and for overall satisfaction among customers.
“We take our commitment to improve the healthcare experience very
seriously,” said Brent Lang, president and CEO of Vocera. “The KLAS
report underscores the strength of our solutions and the trusted
relationships we build with our customers.”
“Vocera works collaboratively with other systems at our facilities to
resolve issues, even when something is not its problem,” said one Vocera
customer interviewed for the report. “Vocera is there to assist in the
troubleshooting. I find that rare in vendors.”
“Vocera is one of the most honest vendors that we deal with,” said
another customer quoted in the report.
The 2017 KLAS report focuses on the evolving market of HIPAA-compliance
clinician communication. It covers the growing desire of many healthcare
organizations for platform solutions capable of enhancing physician and
nurse workflows, in both acute and ambulatory care deployments, and with
a wide variety of clinical collaboration tools.
About Vocera
The mission of Vocera Communications, Inc. is to simplify and improve
the lives of healthcare professionals and patients, while enabling
hospitals to enhance quality of care and operational efficiency. In
2000, when the company was founded, we began to forever change the way
care teams communicate. Today, Vocera continues to offer the leading
platform for clinical communication and workflow. More than 1,400
hospitals and health systems around the world have selected our
solutions for care teams to text securely using smartphones or make
calls with our hands-free, wearable Vocera Badge. Interoperability
between Vocera and more than 150 clinical systems helps reduce alarm
fatigue, speed up staff response times, and improve patient care, safety
and experience. In addition to healthcare, Vocera is at home in luxury
hotels, aged care facilities, nuclear facilities, libraries, retail
stores and more. Vocera makes a difference in any industry where workers
are on the move and need to connect instantly with team members and
access resources or information quickly. In 2017, Vocera made the list
of Forbes 100 Most Trustworthy Companies in America. Learn more at www.vocera.com,
and follow @VoceraComm on Twitter.
The Vocera logo is a trademark of Vocera Communications, Inc. Vocera®
is a trademark of Vocera Communications, Inc. registered in the United
States and other jurisdictions. All other trademarks appearing in this
release are the property of their respective owners.
Vocera Communications, Inc.
Shanna Hearon, 865-769-2028
shearon@vocera.com
