CXO Survey by Vocera's Experience Innovation Network Reveals Culture Transformation is Top Strategic Priority for Healthcare Organizations

Wednesday, May 6, 2015

SAN JOSE, Calif., May 6, 2015 (GLOBE NEWSWIRE) -- Vocera Communications, Inc. (NYSE:VCRA), the leading provider of real-time, intelligent communication solutions for mission-critical healthcare environments, today announced that the company's thought leadership and research division, the Experience Innovation Network, has released the findings of its 2015 Chief Experience Officer (CXO) survey, revealing that CXOs are gaining traction in healthcare and are poised to lead enterprise strategies for experience improvement that align quality, safety and performance initiatives.

The survey is the first of its kind designed exclusively to capture the voice of CXOs and other senior-level experience professionals at hospitals and health systems across the United States and Canada. Respondents from in-patient and out-patient healthcare organizations participated in the study, providing insight into the CXO role and sharing viewpoints on strategic priorities for this essential and expanding executive position.

Culture transformation is the main focus for experience leaders, according to the study, followed by initiatives to improve patient satisfaction. Among survey respondents, 70 percent said building a relationship-based culture, which includes improving physician and staff engagement and communication, was one of their top strategic priorities for 2015.

"In contrast to survey results indicating culture as a top priority, respondents revealed that little is being done to care for caregivers. The most underrepresented initiatives were those around improving staff resiliency and providing support or training for physicians, nurses and frontline staff. Yet, to truly transform the healthcare experience for patients and families, staff experience must first be addressed," said Elizabeth Boehm, director of the Experience Innovation Network.

Forty-two percent of survey participants cited improving Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores as a main goal for 2015. In support of this goal and improving patient satisfaction, respondents identified four industry trends shaping their experience improvement strategies:

  • System collaboration and communication to provide seamless patient experiences
  • Data transparency inside and outside the hospital and health system
  • Technology enablement to remove barriers and improve efficiency
  • Shifting perceptions from traditional patients to healthcare consumers

"Consumerism has been on the horizon for quite some time in healthcare, and now it is here. Providers are seeing the shift and recognizing patients as consumers. Patients have choices of where they go for healthcare and expect the same level of experience they receive from other industries," said Boehm.

The Experience Innovation Network will release a full report of the survey findings at its eighth semi-annual CXO Roundtable May 6-7, 2015 in San Francisco. Download the report via the following link:

Vocera's Experience Innovation Network is an international group of industry thought leaders focused on putting the science behind the experience of care and discovering innovative solutions that meet the Quadruple Aim of improving population health, elevating patient-centered care, and reducing costs while restoring joy back to the practice of medicine.  

About Vocera

Vocera Communications, Inc. (NYSE:VCRA) empowers teams through intelligent, real-time communication and collaboration in healthcare, hospitality, energy, and other mission-critical mobile environments. Widely recognized for developing smarter ways to communicate, Vocera offers enterprise-class technologies that enable collaboration for mobile teams on their device of choice. Vocera solutions are installed in more than 1,200 organizations worldwide, improving efficiency, quality, safety and outcomes while creating optimal working and healing environments. Via the company's research collaborative, the Experience Innovation Network, Vocera also drives thought leadership for the healthcare industry and new standards in care delivery to elevate patient, family, nurse and physician experiences. Vocera is headquartered in San Jose, California, with offices in San Francisco, Tennessee, Canada, India, United Arab Emirates, and the United Kingdom. For more information, visit and @VoceraComm on Twitter.

The Vocera logo is a trademark of Vocera Communications, Inc. Vocera® is a trademark of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.

CONTACT: Amanda Breeding
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