Customer Stories

Learn more about Vocera customer case studies and stories which highlight customer success with our solutions.

Safety

Augusta Health

Employing the Power of AI and Interoperability to Reduce Sepsis Mortality


The statewide sepsis mortality rate in Virginia is 12.7%, while at Augusta Health it is 4.76%. 

355 lives saved that could have been lost to sepsis

Hackensack Meridian

Enhancing Stroke Care: Improving Discharge Communication


The aim of this project is to enhance patient communication at discharge, supporting care transitions into the community and providing secondary stroke prevention intervention.

50% decrease in readmission rates – from 7.2% to 3.6%

Metro Health

Saving Time, Brain Cells, and Stroke Patient Lives


Metro Health, an affiliate of University of Michigan Health, reduced stroke treatment door-to-needle time from 53 minutes to 28 minutes, saving each stroke patient roughly 48 million brain cells and greatly improving the probability of surviving a stroke without major disabilities. 

"The Vocera Platform has made an impact on every single stroke patient we’ve treated. Our Door-to-Needle time has decreased by 47%, which translates to saving nearly 50 million brain cells.”
- Dillon Fassett, Comprehensive Stroke Center Process Improvement and Integration Program Coordinator

Niagara Health

Unifying Communications Across the Enterprise


Niagara Health needed a solution to help unify clinical communications across the enterprise. The organization wanted to provide physicians, nurses, and other members of staff with a standard means to communicate that could also help them seek assistance, and conserve personal protective equipment (PPE) while minimizing the spread of infectious disease.

Decreased number of people injured in aggressive incidents by 20%

Sioux Lookout

Boosting Staff Safety and Patient Experience


When the province of Ontario’s Ministry of Health and Ministry of Labour collaborated on a Workplace Violence Prevention strategy, they provided healthcare organizations with guidance to implement a solution to help safeguard staff. 

“The Smartbadge puts me at ease because I know help is only the push of a button away. It’s comforting to know that my teammates also have a lifeline when faced with a with a code white or a situation where they need assistance.”
Lori Donnelly, RN Patient Care Manager Sioux Lookout Meno Ya Win Health Centre

Upstate Medical University

Improving Public Safety Response Times


Violence in the Emergency Department (ED) has been a long-standing issue complicated by deficiencies in staff training, ease of weapons access, and response availability of public safety officers. The Vocera Badge is being used by our staff to request public safety assistance in lieu of a formal phone call to the University Police Communications Center. 

Average public safety officer response times improved 68% – from 3.2 minutes to 1.02 minutes

UAMS

Using Vocera for Fall Prevention and Other Key Processes


At UAMS, the Hester Davis Scale in combination with the hospital’s comprehensive fall prevention program has resulted in a 11% reduction in overall fall rates and a 60% reduction in fall-related injuries.

60% reduction in injury falls

Efficiency

Birmingham Women Children

Improving Critical Communications and Patient Care


When the hospital expanded its PICU in 2010, it converted an adjacent ward located behind a double door entryway. The increased space and physical separation made it harder for nurses and physicians to quickly locate colleagues with a visual scan of the unit.

Reduced roaming staff response time 93% – from 2 minutes to 9 seconds ​ 

Columbia Country Health System

Improving Critical Communications


Despite limited resources, Columbia County Health System needed to identify and address any persistent safety risks that could lead to staff injuries incurred during patient transfers and repositioning.

Improved timely response to nurse call buttons by 21.5%​

Community Health Network

Responding to Patient Requests Faster with Epic Integration


True to their core value of innovation, the health system devised a novel way to allow requests from MyChart Bedside to be sent directly to a patient’s care team. They did it by integrating the app with their Vocera system.

“Through the successful integration with Vocera, we have been able to enhance the functionality of MyChart Bedside, giving our patients quick access to their healthcare team while supporting a more efficient caregiver workflow.” 
- Sean Kennedy, MBA, BSN, RN, CEN, Vice President of Operations at Community Hospital East

CRMC

Improving Patient Flow in the Perioperative Department


Cuyuna Regional Medical Center chose Vocera to drive streamlined communication, improved patient throughput, and enhanced productivity for their perioperative services. 

Increased throughput by 253 cases per year

Emerus

Improving Operational Efficiencies and Patient Experience


Instead of the typical 4-hour wait in a traditional emergency room, patients arriving at Emerus-affiliated micro hospitals are usually seen within 15 minutes. 

Saved $80,000 to $130,000 per facility relative to the cost of hiring dedicated telemetry nurses

Genesis Health System

Speeding Communication of Physician Orders


Genesis found that integrating Vocera hands-free wireless communication with their EHR system has allowed healthcare professionals to tap the full potential of their clinical systems, with results ranging from faster stat order responses to shorter hospital stays for patients.

“Delivering the right alerts to the right person, with two-way communication and verifiability, is invaluable for enabling us to deliver the best quality patient care possible throughout our healthcare system.”
-  Shirley Gusta, Director of Business Intelligence at Genesis Health System

Halifax Health

Ensuring Communication Security; Reducing Patient Stress and Wait Times


Halifax Health looked to Vocera for its secure communications smartphone solution because of its long and successful partnership. The solution quickly reduced overhead paging noise in a new 99,000-square-foot emergency department. 

“Now a nurse can text a physician directly and receive a direct call in response. A process that used to take 30 to 45 minutes is now almost instant.” 
- Ryan Ellerton, Information Technology Application Architect

Health First

Using Vocera Voice Solution in Surgical Departments


Communication among the various individuals involved in the surgical process—which can encompass admissions staff, clinical charge nurses, anesthesiologists, lab and radiology techs, endoscopy techs, surgeons, Post-Anesthesia Care Unit (PACU) nurses, phlebotomists, IT specialists, and more—is crucial not only for optimal patient care, but also for optimal efficiency of the hospital’s operations.

At least 10 minutes saved per nurse per shift

Island Health

Reduced response times to pages from 5.5 minutes to 3 minutes

Major Health Partner

Empowering Clinicians with Secure, Simple Mobile Communication


Major Health Partners reported a 7.7% increase in average on-time surgical starts and improvements in key patient experience metrics. Patient satisfaction with physician encounters in the ED increased 5.5%; and for nurse interactions, satisfaction increased 8.1%. Overall satisfaction with the quietness of the hospital improved by 8.4%.

“No longer is the focus on running around, trying to find the right person. With Vocera, the care team is taken care of and they can focus on what they signed up to do—provide the best patient care.”
- Linda Wessic, COO, CNO and Vice President

Northen Westchester

Boosting Patient Satisfaction with Nurse Call Integration


Northern Westchester (NWH) embarked on a comprehensive process re-design of its inpatient MedicalSurgical units. The goal—to ensure processes are truly centered around the needs of the patient, and that the patient, family caregiver, and staff are all involved in and informed of the patient’s plan of care.

“From the patient’s perspective, our integration of Vocera and nurse call, in conjunction with all the other improvements we’ve made with communication, means that our patients now have the shortest path to the right person to respond to their needs.” 
- Joel Seligman, Former Hospital President and CEO at Northern Westchester Hospital 

Parkview Health

Improving Clinical Communications and HCAHPS Scores


Parkview needed a robust wireless infrastructure and effective clinical communication solution for smartphones to help ensure reliable communications without lost network connections. The organization also wanted a way to automate its barcode medication administration (BCMA) system.

60% reduction in medication errors with automated BCMA.

Peterborough City

Improving Communication, Patient Flow, and Care in New State-of-the-Art Hospital 


The new unified hospital is nearly triple the size of the three smaller facilities, creating new challenges for efficient communication among staff. It was clear throughout the functional design process that new technology would be needed to streamline communication and facilitate patient care.

Operating theatre utilization increased 10-15%

Royal National Orthopaedic

Decommissioning Bleeps, Unifying Clinical Communication Amidst Pandemic


In February 2019, two months after RNOH opened the new facility, Health Secretary Matt Hancock issued his order for all NHS hospitals to remove archaic technology, including bleeps (pagers), for non-emergency communications before the end of 2021. The hospital quickly began the process to decommission bleeps and replaced them with a communication platform from Vocera® that would unify staff.

We were able to shave an average of one minute and 45 seconds off our Crash team response time. We have resilience in our emergency call system now where we never had it before, thanks to Vocera.”
- Matt Phillips, Lead Clinical Practitioner, Acute Intervention Team 

Santa Clara

Streamlining Workflow, Improving Bed Turnaround Times by over 50%


The hospital launched the Patient Flow initiative, which included the goal of removing all roadblocks that could occur from the time a patient was discharged and until the time a bed was made available. All facility and care providers were asked to step up support levels to optimize efficiency and patient satisfaction.

Reduced bed turnaround time by over 50%

sentara princess

Reduces Alarm Interruptions in the Neonatal Intensive Care Unit


To ease interruption fatigue the team needed a better understanding of how to manage ancillary or secondary patient monitor alarms and ventilator notifications. They contacted the IT team, and together they worked with Vocera to implement an intelligent and effective next-generation solution.

Reduced secondary alerts by 54% within 30 days in the NICU

St Thomas Elgin

Improving Patient Flow and Increasing Staff Efficiency


St. Thomas Elgin General Hospital committed more than a decade ago to two key initiatives designed to raise its standard of patient care. The two key initiatives were: their care providers would spend 80% of their time caring for patients, and every patient entering the emergency department who required admittance would be admitted within 60 minutes.

Reduced ED admit-to-bed time to below 60 minutes 

University Maryland

Improving Patient Care and Care Team Collaboration


The old NICU was located below Labor and Delivery where the NICU delivery team often responded to emergency deliveries. Even within close proximity, the incumbent alerting and messaging system simply did not support the new physical or workflow needs. 

Person(s) requesting help for closed-loop communication compliance increased 31.6% – from 76% to 100% 

Experience

Baptist Health Hardin

Accelerating Care, Improving Clinical Workflows and Boosting Patient Satisfaction


Hospital leaders needed a solution to keep care team members connected in the much larger ED. They knew the smartphone approach was not the answer because ED clinicians had already tried using a smartphone app from a Florida-based company, and adoption was low because it didn’t adequately support clinicians’ need for direct communication.

Decreased 'left with-out being seen' rate by 69.5%; improved HCAHPS scores 44.7%

DMC

Improving Satisfaction for Patients, Nurses, and Physicians


The hospital was disappointed with the intrusiveness of overhead paging and was determined to address patient concerns that nurse responsiveness was inconsistent, and the environment was often considered noisy and difficult for patients to get the rest they needed to recuperate.

HCAHPS scores related to inpatient perceptions of hospital quietness improved 20% due to reduced overhead paging

El Camino Hospital

Raising Key Patient Satisfaction Scores by 25 Points Every aspect of the rounding practice was re-evaluated, including how to measure the dimensions of care quality, what meaningful questions to ask patients, how to prioritize service gaps and initiate recovery, whose participation was essential, and how to track requests and responses.

Patient complaints fell by 50% ​ 

Franklin Woods Community

Improving Staff Efficiency and Patient Experience


By deploying the Vocera system, hospital leadership sought to improve patient safety, efficiency and overall patient and staff experience.

​ Noise level decreased to as low as 20 decibels

Guadalupe Medical

Improving Satisfaction across Key HCAHPS Domains


Improving the rounds directly leads to increased attentiveness to patient needs, improved patient experience, higher patient satisfaction, and an overall happier healing environment. More satisfied patients means higher HCAHPS scores, which, in turn, boosts both hospital reimbursements and the hospital’s bottom line.

“I can’t say enough about our partnership with Vocera. We appreciate how willing Vocera has been to tailor the system and ensure that the finished product is truly a representation of Guadalupe Regional Medical Center.”
- Daphne Blake, Chief Nursing Officer at Guadalupe Regional Medical Center

Hunt Medical center

Improving Quality of Care, Experience, and Response Times 


Clinical leaders at Hunt Regional Medical Center understand the importance of connecting with patients and engaging with them during and after their hospital stay. That’s why the hospital initiated two best practices: nurse leader rounding and discharge follow-up calls to reinforce treatment plans. 

Overall HCAHPS score increased 13%

Lehigh

“Ease has dramatically improved our ability to communicate in the perioperative phase with our patient’s family.”
Michael Minear, MS, CHCIO Senior Vice President and CIO

Phoenix children

Improves Patient, Family, and Clinician Experience


With Vocera, clinicians and support staff can choose the mobile device they prefer or what works best in the situation. Many nurses choose the wearable Vocera Badge because it lets them communicate hands-free, while most physicians and many nurse leaders favor using a Vocera smartphone app for secure texting and calling. 

“The entire ecosystem of messaging and communication at Phoenix Children’s is fundamentally built on Vocera.”
- David Higginson, Executive Vice President, Chief Administrative Officer, Chief Information Officer

Ranken Jordan Pediatric

Letting “Kids be Kids" as Integral Part of Innovative Care Model 


Vocera enabled Ranken Jordan to expand inpatient space beyond the 60,000 square foot building to the 12 acres of outdoor space without compromising safety. The Vocera system allows staff to immediately call for help when needed.

97% patient and parent satisfaction rating

Still Water Medical

Optimizing Workflows and Improving Patient Experience


One month after partnering with Rauland and Vocera to integrate the Vocera Badge with its nurse call system, the hospital improved its HCAHPS scores for hospital staff and pain management satisfaction.

HCAHPS scores for pain management satisfaction improved 23.2% – from 66% to 81.3%.

UChicago Medicine

Improving Patient Experience and Outcomes


The organization outlined ambitious goals aimed at raising patient satisfaction scores as reported HCAHPS and Press Ganey surveys. Goals included developing a continuous improvement model that infuses the voice of patients, families, staff and physicians, while unifying quality, safety, efficiency, and experience initiatives that improve outcomes and lowers cost.

“We are using the Vocera Care Rounds solution to hardwire purposeful rounding and to capture meaningful and actionable data.”
-  Sue Murphy RN BSN MS Chief Experience and Innovation Officer at UChicago Medicine

Emergency Communication

Driscoll Children

“It says a lot about Vocera and how the company supports its customers, especially in an emergency situation.”
– Ann Blankenship, RN, Clinical Coordinator Nursing Resources

Saragota Hospital

Reducing Risk of Infection for Patients and Staff During COVID-19 and Beyond


By mid-April 2020, Saratoga Hospital, the county’s only acute-care facility, needed to prepare its staff for the impending patient surge. Leaders needed to minimize staff exposure to the virus and make sure they could conserve PPE supplies. 

“One day during the peak of the pandemic I remember saying to our CEO, ‘You know what? We made an extremely smart decision when we purchased Vocera. It has saved so much PPE!’”
- Diane Bartos, DNP, RN, NEA-BC, Director of ICCU

Additional Industries

Covia

Speeding Alarm Response, Improving Resident Safety


Despite having modern Wi-Fi infrastructures in all its communities, Covia identified certain operational workflows with fragmented and poorly integrated communications. The gaps and disconnects between communication tools made it hard for staff members to work together efficiently and serve residents consistently.

“The people moving into our communities today are looking for a five star experience. Vocera is one technology that can help us align our services with those expectations.”
- Chris Dana, Vice President of Information Technology at Covia

Rosewood Mansion

Improving Five-Star Service


The Mansion on Turtle Creek Hotel implemented Vocera to create an intelligent and reliable communication system for hotel staff. Vocera made it possible for employees to quickly reach the appropriate staff member without interrupting productivity, and prioritize requests based on urgency.

Hotel staff have reported a much-improved workflow, ensuring guest needs are met as soon as – and sometimes before – the need arises.
 

The Ocean House

Delivering Five-Star Luxury Resort Service to Global Travelers 


The Ocean House managers knew that in accordance with their reopening, they would need an exceptional way for staff members to communicate. Everyone on staff at the Ocean House uses the Vocera Communication Badge, from executives to managers, valets, caterers, housekeepers and public area attendants.

“Vocera is elegant in comparison to other wireless hand-held communications options, and that discreet appearance is crucial. It helps us deliver five-star service to our guests very seamlessly, while our operations stay in the background.”
- Daniel Hostettler, Former President and Group Managing Director of the Ocean House

University of Minnesota Residential

Improving Facility Communication and Student Safety Through Innovation


With nine student residence halls and apartment buildings, the Housing & Residential Life department needs a reliable mobile communication system to connect with team members across campus.

“Vocera is the only tool that provides us with dependable person to person and group communication across campus. The students and clients are receiving better service, and we are operating more effectively because we are able to reliably communicate with staff.”
- Scott Creer, Coordinator for Housing & Residential Life at the University of Minnesota

University of Minnesota Veterinary

Improving Staff Communication, Safety, and Mobility


The University of Minnesota Veterinary Medical Center is always looking for innovative ways to improve operational efficiencies and animal care. Hospital leaders collaborated with another university department to purchase and expand the Vocera system

We can have peace-of-mind sending someone down to isolation knowing that if trouble arises, there is help with the push of a button.”
- Sheryl Ferguson, Large Animal Manager at University of Minnesota Veterinary Medical Center

VERG

Enhancing Patient Care, Improving Staff and Client Communication


As leadership at VERG were planning the new facility, they decided to omit an overhead paging system altogether and began searching for a communication solution that would improve staff efficiency, patient care, and client satisfaction. 

 “Everything changed once we introduced Vocera technology – productivity has grown tremendously, and workflows are much more efficient.”
- Michele Tinsley, Hospital Manager and Veterinary Nursing Administrator at Veterinary Emergency and Referral Group