HIMSS 2020 Deanna Presentation

Session ID: 265

Improving Communication, Patient Care and Staff Well-Being

1:00pm - 2:00pm Thursday, March 12

When Hardin Memorial Health (HMH) doubled the size of its ED to better serve its growing population, the hospital also added more care team members and implemented a new communication system. Change management under these circumstances would be tough in any area of a hospital, but emergency medicine is one of the most stressful types of care. HMH took a multi-disciplinary team approach, empowering staff members who care for patients in the ED every day to design the layout of the new space and select its special features.

Learn how a team of ED leaders, clinicians and others evaluated and successfully implemented a hands-free, voice-controlled communication system while onboarding new team members and serving hundreds of patients a day in the midst of a $15 million construction project. Their strategic approach to deployment and training was executed so well that within four months, patient satisfaction scores and left without being seen rates were already showing improvements.



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