How Ease Assists in Communication with the Patient and Family

Being in the hospital is frightening for patients and families alike. It's not unusual for patients to be apprehensive about going, or family members to worry deeply about their loved one who are admitted. This feeling traditional stems from the lack of communication that they have with caregivers.

The Vocera Ease application allows caregivers to communicate with patients and family members. Part of its helpful functionality is customizability, so messages can be personalized. In addition, it’s secure—all messages, photos, and videos disappear 60 seconds after being viewed. It’s free for family members and easy to load on their personal devices, and the app can send messages in an unlimited amount of languages.

Clinicians can also enhance the process of communicating with patients and family members in healthcare, with Ease app two-way video conferencing when patients and families can’t be together.

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By removing the veil and providing transparency you are removing doubt from families.
Cary D’Ortona President Orlando
Health Arnold Palmer Hospital

Orlando Health Case Study

Improving Communication from the Operating Room

A New Mobile Application to Enhance Communication with Patient and Family

Orlando Health’s usage of the Ease mobile app resulted in a 98% reduced anxiety rate for patients and their families in the waiting room. Surveys of patient families show improvements in patient experience, while nurses surveyed preferred the app over a phone call to families.

Enhance Patient and Family Communication with Ease

Outcomes

Adult Surgery

0% Improvement in
Patient Satisfaction scores

Pediatric Surgery

0% Improvement in
Patient Satisfaction scores

One-Way Texts,
Pictures, and Videos

Enhance communication
with patient
and family
and reduce anxiety
with secure,
HIPAA-compliant
messages

Two-Way Video
Conferencing

Support care
decisions with
face-to-face
communication when
patients and families
can’t be together

Real-Time
Surveying

Easily measure
patient and family
satisfaction and
enable families to
send positive
feedback to nurses