https://www.vocera.com/blog/why-patient-satisfaction-surveys-matter Skip to main content
  • Careers
  • 1.888.986.2372
  • United States
    • United States
    • United Kingdom
    • Australia
    • New Zealand
    • Middle East
    • Canada
  • search
  • Customer Support
Logo Vocera
Menu
MenuMenuMenu
1.888.986.2372 Close Menu
  • About Vocera
    • Careers
    • Our Mission
    • Newsroom
    • COVID-19
    • Year Of The Nurse
    • Virtual Events
  • Products
    • V5000 Smartbadge
      V5000
      Smartbadge
    • B3000N Badge
      B3000N
      Badge
    • Vocera Products
      Compare
      Vocera Products
    • Vocera Accessories
      Vocera
      Accessories
    • Vocera Platform
      Vocera
      Platform
    Vocera Enterprise Platform
    • Engage Intelligent Workflow
    • Analytics
    Compare Communication Devices
    • Minibadge
    • Smartbadge
    • Badge
    • Smartphones
    Mobile Applications
    • Vocera Edge
    • Vina
    • Collaboration Suite
    Patient and Family Engagement
    • Ease Application
    • Rounds
    • Care Calls
  • Solutions
    • Family Communication
    • Staff Safety
    • Secure Text Messaging
    • Alarm Management
    • Integrations
    • Pager Replacement
    • COVID-19
  • Services
    • Customer Technical Support
    • Access Technical Support Portal (customers with active support contracts).

    • Professional Services
    • Experts to help with workflow enhancements and solution deployment.

    • Vocera University
    • Accelerate proficiency and performance with our customized courseware.

    • Accessories and E-Store
    • Order batteries, chargers, specially-designed lanyards and clips, headsets and more.

  • Industries
    • Healthcare
    • Veterans' Affairs Healthcare
    • Department of Defense Healthcare
    • Long-Term Care
    • Hospitality
    • Retail
    • Veterinary Care
    • Education
    • Energy
  • Resources
    • Brochures
    • Case Studies
    • Data Sheets
    • Guides
    • Technical Documentation
    • Solution Briefs
    • Videos
    • Webinars
    • White Papers
    • Blog
    • Podcast
  • contact us
  • support portal
  • contact us
  • United States
    • United States
    • United Kingdom
    • Australia
    • New Zealand
  • search
Vocera Logo

525 Race Street San Jose, CA 95126 United States (888)-9VOCERA

  • Home
  • Blog
  • Why Patient Satisfaction Surveys Matter
    • All Topics
    • Enabling Safety and Quality Care
    • Saving Steps and Saving Time
    • Transforming
      the Experience
    • Enhancing Care
      with Technology

    Why Patient Satisfaction Surveys Matter

    • by Patrick de la Roza

    Topics Covered:

    • Transforming the Experience

    Share:

    • Twitter
    • Facebook
    • Linkedin
    • print
    August, 2021

    Let’s face it — patients have a lot to say about their healthcare experience and rightfully so. While you may not always want to hear the feedback — positive, negative, or indifferent — it’s crucial to listen to ensure incremental and long-term improvements to the patient experience. It’s also a great tool to empower clinical staff and employees to strive to deliver better outcomes. If you don’t formally collect and measure these results with a survey, you’re missing out on a large piece of the patient puzzle.

    Measuring Patient Satisfaction

    A patient satisfaction survey does just that — gathers self-reported opinions at different points during the overall healthcare experience. Surveys can be used to gauge satisfaction during a routine physician’s office visit, an unplanned trip to the ER or an extended hospital stay. The results produce quantifiable and actionable data to help improve a wide range of service points such as ease of making an appointment or wait times. Specific areas of measurement could include:

    • Affordability and value of care
    • Accessibility and convenience of care
    • Communication of clinical staff
    • Overall quality of care
    • Professionalism of clinical staff

    How Patient Surveys Work

    Surveys are generally organized into a collection or set of questions to gather solicited customer information. A patient satisfaction survey is no different; though focused specifically on assessing medical care and service, and preferably in a relatively concise, brief format. They can be administered anytime during the visit (or post-visit period) using physical documents, text messages, emails, landing pages, POS devices, waiting-room computers, and even electronic health records (EHR).

    What Does It Look Like?

    While a patient satisfaction survey can be delivered in a variety of forms, they usually consist of questions rating — say from poor to excellent — the patient’s experience while in your care. They can be as short as just a few key questions or more exhaustive. Here are two sample questionnaires:

    Sample 1 — Physician Visit

    1. How satisfied were you with your last visit to our office?

    • Very satisfied
    • Somewhat satisfied
    • Neither satisfied nor dissatisfied
    • Somewhat dissatisfied
    • Very dissatisfied

    2. How easy or difficult was it to schedule your appointment with us?

    • Very easy
    • Somewhat easy
    • Neither easy no difficult
    • Somewhat difficult
    • Somewhat difficult
    • Very difficult

    3. How convenient is our office location?

    • Extremely convenient
    • Very convenient
    • Somewhat convenient
    • Not so convenient
    • Not at all convenient

    Sample 2 —ER Visit

    1. What was the main reason why you went to the emergency room?

    • Accident or injury
    • New health problem
    • Ongoing condition or concern

    2. During your ER visit, did you receive care within 30 minutes of checking in?

    • Yes
    • No

    3. Did the physician or nurse ask about all the medications you were taking?

    • Yes
    • No
    • Somewhat

    How Ease Can Help

    When it comes to patient satisfaction surveys, our Ease application is a reliable, effective solution. The HIPAA-compliant messaging app allows physicians, hospitals, and clinical staff to send updates to patients via texts, photos, and videos. Users simply download the app for free from the App Store or Google Play.

    However, Ease excels at measuring patient — and family or caregiver — satisfaction by delivering real-time, customizable surveys to a user’s mobile device, 24/7. The 256-bit encryption offers online banking-level security, ensuring trust while keeping your patients safe. This electronically collected data is invaluable for process improvement and service recovery throughout a patient’s visit or overall healthcare journey.

    Real-Time Surveys

    Being able to measure and demonstrate the value of a physicians group, hospital, or healthcare provider is extremely important. Using the Ease app, patient feedback can be quickly analyzed in real-time, allowing service adjustments to be made immediately. That means nearly every patient or caregiver experience — whether one-off emergency trip, extended ICU stay, or routine annual physical — can be easily quantified for constant improvement.

    A satisfaction survey is indeed an important piece of the patient puzzle. Capturing this data provides a definitive metric to monitor where your healthcare team is exceeding expectations and where they’re underperforming. Of course, the overarching goal is constant improvement for a better, more consistent patient experience.

    Share:

    • Twitter
    • Facebook
    • Linkedin
    • print

    Most Recent

    Recommended

    • A broad definition of healthcare workplace violence leads to better caregiver safety

    • To help retain nurses, fix communication: NASA TLX survey

    • A Framework for Achieving your Smart, Connected Hospital Vision

    • Healthcare System Administrators – Celebrating their Contributions to Optimizing Healthcare

    • Nurses Are Calling for Innovation. Let’s Listen.

    • Hospital Secure Messaging: 7 Lessons Learned

    • Three Tips for Reducing Sepsis Risk

    • Halifax Health: Better Communication for Better Patient Care

    Pagination

    • Current page 1
    • Page 2
    • Next page Next ›
    • Last page Last »

    Most Recent Related Stories

    nurse wearing a vocera smartbadge

    To help retain nurses, fix communication: NASA TLX survey

    African American male, using the Vocera Ease app

    Protect Safety and Well-Being to Retain a Vibrant and Engage...

    mini

    There’s No Place Like (Healing At) Home

    Stay Connected
    3030 Orchard Parkway
    San Jose Ca, 95134
    United States

    (888)-986-2372

    ABOUT US
    • Home
    • Year Of The Nurse
    • Empower Heroes
    • Customer Advocacy
    • Locations
    • Patient Privacy
    • Partners
    • Social and Environmental Responsibility
    • Supply Chain Transparency
    • Ethics Hotline
    Careers
    News & Events
    • Press Releases
    • News and Research
    • Events
    • Virtual Events
    • Gartner Reports
    Resource Center
    • Blog
    • Case Studies
    • Data Sheets
    • Guides
    • Podcast
    • Solution Briefs
    • Videos
    • Webinars
    • White Papers
    PRESS RELEASES
    BLOGS
    PODCAST
     
    © Copyright 2023 Vocera Communications. All Rights Reserved.
    Privacy - Legal - Site Map