The CXO Roundtable was chock full of insights and approaches to humanizing the healthcare experience. Day 2 featured technology solutions to help hardwire human connections, speakers from Stanford’s Clinical Excellence Research Center who are pushing boundaries on putting the science behind the human experience, and brilliant insights from other industry thought leaders. Here are the top 10 pearls of wisdom from day 2 of the spring 2014 CXO Roundtable.
- Patients should be able to access their data – it is “theirs” after all!
- Supporting decision making on treatment options requires understanding what patients value most.
- Choosing the right treatment options is a complex mix of outcomes, preferences, and probabilities. Technology can help simplify it.
- We can study the “disgusters” for both patients and staff to design the ideal experience.
- Technology can help health systems to engage patients the 99% of the time they are outside of the hospital/clinic.
- It is hard to engage patients in healthy habits if our healthcare workforce does not embody and model them.
- Evidence-based practices don’t work if you don’t implement them. Technology can make evidence-based practices more accessible.
- Employers can take a hard line on healthy habits – eliminating soda machines and banning on-campus smoking. (You may get more death threats for banning soda than for banning smoking.)
- Health systems should be a role model, promoting healthy habits in their communities – in schools, in grocery stores, and in hospitals and clinics.
- The hope for healthcare is that it will be a tailwind for the nation’s economy. Dream big!
We are eternally grateful to the amazing physicians, nurses, administrators, innovators, and mavericks who make the CXO Roundtable possible. We’ll see the you all at the Fall 2014 CXO Roundtable, November 4-5 in San Francisco – mark your calendars!