As hospital leaders continue to cope with COVID-19 surges and increasingly severe staffing pressures, I thought there would be value in sharing some ways Vocera customers have used our communication technology to ease the hard work of patient care.
Under conditions that have left far too many healthcare workers feeling alone and isolated, Vocera technology makes it easy for staff to connect quickly with each other and with patients even while wearing restrictive PPE.
“The [Vocera] Badge eliminated the need to knock on windows, jot down requests and questions on white boards, or stick paper notes to windows to communicate with support staff outside the isolation room. We have found the Badge to be the safest and most efficient means to communicate under PPE and in isolation. The technology helps frontline staff at Tufts save time, preserve PPE, and avoid self-contamination.” – Linda Potts, RN, Associate Chief Nursing Officer at Tufts Medical Center (Read the story)
“We were drawn to the Vocera Smartbadge because the technology not only provides an easy way to communicate in isolation environments and while wearing PPE, but it also helps improve clinical communication overall. Fortunately, we were able to use CARES Act funding to secure the Vocera system, and our implementation and go-live was a quick and smooth process.” – Casey Dahlstrom, RN, Clinical Nurse Manager at MercyOne Elkader Medical Center (Read the story)
“A phone can’t be worn on your body under PPE, because it presents a huge risk for contamination. The Vocera Badge is essential to facilitate safe, efficient communication when you need to be in isolation and wearing PPE.” – Diane Bartos, DNP, RN, NEA-BC, Director of ICCU at Saratoga Hospital (Read the story)
“Our frontline team members use Vocera Badges to easily communicate with each other under their many layers of PPE. Clinicians can reach the right person hands-free, regardless of their location, so there’s no need for unnecessary donning and doffing of PPE to communicate face-to-face.” – Stevie Christopher, Information and Communications Technology System Analyst at Niagara Health (Read the story)
“When we were working in isolation rooms and needed additional supplies, the Smartbadge made it easy to connect with someone to bring the necessary tools to the room without risking contamination.” – Lori Donnelly, RN, Patient Care Manager at Sioux Lookout Meno Ya Win Health Centre( Read the story)
“The wearable, hands-free device allows care team members to quickly connect with individuals by name or role, using simple voice commands like ‘Call ED Charge Nurse’ or ‘Call Respiratory Therapist.’ We also use the Badge to activate specific emergency teams by saying, ‘Call Code Blue’ or ‘Call STEMI Team.’ Each person assigned to those specific teams receives the call on their Badge and can act immediately. Care team members can exchange vital information with each other or request help without stopping care delivery or leaving the patient’s bedside. We do not have to worry about gaps in communication, and while wearing PPE.” – Deanna Parker, MBA, MHA, BSN, RN, Assistant Vice President of Emergency Services at Baptist Health Hardin (Read the story)
“The beauty of Vocera technology is that the entire administration system is very user-driven and easy to configure. Setting up new groups and custom workflows to respond to COVID-19 took minutes rather than days.” – Bela Haria, Information Management and Technology Senior Project Manager at Royal National Orthopaedic Hospital NHS Trust (Read the story)
“Remote clinical pharmacists leveraged the technology to contact physicians and other on-site caregivers to collaborate on patient rounds, consults, clinical recommendations, virtual huddles, and patient education. The wearable Vocera device allows caregivers to call and connect with each other in real time simply by saying a name, role, or group. There is no need to remember phone numbers or know who is on call. The device also enables users to set reminders, leave messages, and forward calls to other mobile devices and landline phones.” – Gabe Fontaine, PharmD, Clinical Pharmacy Coordinator, Critical Care Medicine at Intermountain Medical Center (Read the story)
“Nurses are communicating on Vocera Badges, and now the patient has a Vocera Badge, too.” – Joan Zoltanski, M.D., Chief Experience Officer at University Hospitals Health System