By now many of you will have made your travel arrangements and be looking forward to surrounding yourselves with family and friends to give thanks for all of the blessings that are so easy to overlook in day-to-day life. Many healthcare workers, however, will be preparing for their shifts this Thanksgiving Day. They sacrifice holidays, nights, weekends, and sometimes sanity to care for people who are at their most vulnerable. So as we head into the holidays, ExperiaHealth would like to take our next blog posts to give thanks for the men and women in healthcare who tirelessly serve patients and families – from doctors and nurses to environmental services workers and administrative assistants. These posts are a small collection of the thank you notes that sometimes get forwarded our way from grateful patients and family members to healthcare professionals who have touched their hearts. These stories keep us going, towards a more humanized healthcare experience in which the extraordinary happens for every patient, every time – and where the dedicated men and women who make these experiences happen get the support and recognition they so richly deserve.
We’ll start the series with a healthcare leader recognizing the humanity and dedication of her colleagues.
Letter from the CNO of University Wisconsin Hospital and Clinics to All Staff:
One morning last week I came into the kitchen to make a pot of coffee and spied a note my daughter had left me that said, “Have a beautiful day.” I was touched by the note and how different it made me feel from someone simply saying “Have a good day.” I wasn’t going to just have a good day, I was going to have a beautiful day.
On my drive into work the crisp aqua blue sky glistened as a back drop for the red, yellow and orange fall leaves. A father was walking on the sidewalk, carrying his son on his shoulders, and both were laughing with joy. Many folks were pedaling energetically on their bikes, taking in the cool fall air. The beauty of the day was all around me. I felt energized and inspired.
That afternoon Chris Green, Chief Medical Officer, and I were making our weekly patient rounds on the units, during which time my spirits were lifted even higher by the beauty of what I saw and heard. A team of colleagues were at a patient’s bedside collectively discussing the plan of care for her discharge when one of the doctors gently reached for her hand and asked if the plan sounded good to the patient. I heard firsthand from a patient how extraordinary he felt the care was – from each and every person – and how he especially looked forward to the night respiratory therapist and their late night chats. I saw a family member who received a hug and was comforted by a nurse after her mother had been admitted to palliative care. I also observed a nurse practitioner peek her head out of the staff lounge and motion to an environmental worker to come in with the rest of the staff to enjoy the potluck lunch they were having.
I was in awe at that moment by the incredible beauty of the expression of human connectedness. While our technologies and clinical acumen are amazing, we can never underestimate the difference we can make in another individual’s life through our gentle words, a hug or a warm smile. Today and every day, I hope you too are enveloped in the beauty of this organization and the efforts of all our team members. There is so much good work occurring in our midst. Thank you for all you do.
Have a beautiful day!