[i]It’s not news that communication is critical to providing human-centered, high-quality healthcare. In the inpatient environment, studies show that communication between the care team and the patient and family affects everything from satisfaction to surgical complications and length of stay.
[ii] It’s also clear that, despite efforts, patients and families often have expectations of their plan of care that differ greatly from reality.
[iii]One study conducted by the Mayo Clinic showed that patients could only identify one of their doctors 32% of the time, and patients and doctors agreed on planned tests and procedures for the day and on the length of stay less than 40% of the time.
Plan of care whiteboards have the potential to improve communication between care teams and patients, helping patients keep track of their physician, goals for admission, and their estimated discharge date – all leading to greater satisfaction and alignment around goal-based care.[iv] But only if they are designed with the needs of the care team and patient/family in mind, implemented in a way that fits the workflow, and able to fit the unique needs of unique groups of stakeholders.
That’s why we’re devoting our next three blog posts to three organizations that are tackling plan of care whiteboards in unique and powerful ways. Design, process standardization, and flexibility help drive maximum value for all involved.
[i]Ursula F. Trummer, Ulrich O. Mueller, Peter Nowaka, Thomas Stidla, Jürgen M. Pelikan, “Does physician–patient communication that aims at empowering patients improve clinical outcome?: A case study,” Patient Education and Counseling Volume 61, Issue 2, May 2006, Pages 299–306.
[ii] Bailey JJ, Sabbagh M, Loiselle CG, Boileau J, McVey L, “Supporting families in the ICU: a descriptive correlational study of informational support, anxiety, and satisfaction with care,”
[iii] Kevin J. O’Leary, MD, MS, Nita Kulkarni, MD, and Mark V. Williams, MD, “Hospitalized Patients’ Understanding of Their Plan of Care,” Mayo Clin Proc. 2010 January; 85(1): 47–52.
[iv] Marilyn Tan, Kambria Hooper Evans, Clarence H Braddock III, Lisa Shieh, “Patient whiteboards to improve patient-centred care in the hospital,” Postgrad Med J doi:10.1136/postgradmedj-2012-131296