I love learning from our customers. Earlier this year I met with a long-time Vocera customer who was expanding their use of our communication platform to the iPhone. I was really impressed by how they thought differently about how they would deploy iPhone to enable care teams to communicate and deliver care. Their plan included a portfolio of applications and a different set of accessories that they helped develop.
They explained that one of the keys to success with their approach to using iPhones is that “it just works.” I love it when I hear that, because I love it when ingenuity and collaboration lead to something great. Since then I’ve advocated their innovative approach to several other customers as an alternative to more traditional ways of deploying smartphones. The solution this customer developed would not have come to be without strong partnerships among the vendors involved as well as the customer.
Hospitals looking for technology solutions want confidence that software, hardware, services, and support are going to work seamlessly to help them deliver high quality of care. They want vendors to help them think about problems differently, they want to learn from other users, and they want to participate in solution design. The partnerships we’ve formed here at Vocera allow us to do exactly that, and it’s why I couldn’t be more excited that Vocera is an Apple mobility partner. As a mobility partner, Vocera is able to leverage Apple’s reach and expertise to deliver best in class iOS solutions to more customers that truly have an impact on how they work and communicate.
1. Vocera is the leader in clinical workflow communication
Vocera is one of the dominant players in the field of clinical workflow and communication. Vocera solutions are deployed in more than 1,300 organizations worldwide. Our renewal rates are world-class, reflecting the significant value that we bring to our customers year after year.
2. Vocera has the right solution for more users
Implementing Vocera solutions doesn’t depend on all hospital staff using the same communication device. Users such as affiliated physicians who work both in and out of the hospital can use their personal smartphones and tablets: iPhone and iPad are the devices of choice for the vast majority of physicians. For clinicians within the hospital who need mobile access to information, an iPhone or iPad with a mobile electronic health record (EHR) application integrated with Vocera software gives them the ability to do charting and stay in touch with colleagues throughout the hospital. Clinicians and other users who must be hands-free can wear the Vocera Communication Badge.
In addition, the Vocera solution allows users to change devices as their workflow changes during the course of a day. A user could carry an iPad with Vocera Rounds software to do rounding within a floor, then transition to a Vocera Badge to participate in a surgical procedure hands-free, and then switch to an iPhone to use a mobile EHR while caring for a set of patients in traditional hospital rooms. All of these transitions happen seamlessly.
3. Vocera integrates with the most clinical systems
Vocera integrates with over 70 clinical systems such as EHR, nurse call, and physiological monitoring systems, and many others. By tapping into a hospital’s electronic health record system, for example, the Vocera system can notify different team members when a test is needed or medication has been ordered. We streamline communications and funnel information to nurses, doctors, and other frontline staff, no matter what devices they are using — iPhone or iPad.
As an Apple mobility partner, we’re able to integrate new iOS features quickly. We’re particularly excited about Call Kit, a new framework in iOS 10 that lets Vocera integrate tightly with the native phone app on iPhone. With this new feature, Vocera users will now have the ability to answer a call from their lock screen. Think about the impact this will have in terms of convenience and time saved.
Our customers also benefit from our direct access to Apple’s engineering, marketing, and support resources. We work collaboratively with Apple engineers, as just one example, to optimize our iPhone app for maximum performance.
Vocera has the opportunity to work and collaborate with the more than 100 Apple mobility partners, which adds depth and breadth to the capabilities we provide for our customers. For example, Vocera recently worked with an overseas accessories vendor to help deliver an iPhone solution to meet the unique needs of a Vocera customer – a Children’s Hospital based in the western United States. The solution enables the customer to verify what medication was given to which patient and at what time with what dose, helping to eliminate human error from this aspect of patient care. The Vocera software running on the iPhones includes a “content module” that puts critical respiratory flow documents at clinicians’ fingertips.
As an Apple mobility partner, we are able to extend our communication platform to address the needs of clinicians who want to bring their own devices – particularly physicians.
We deliver a seamless solution for affiliated positions, whether they are in the hospital, or on or off campus. Unlike competing solutions that may require users to log off one system and log into another to enable off-campus communication, the Vocera software experience is seamless and completely transparent to the end user.
Our solutions enable physicians to text in a secure, HIPAA-compliant way. Physicians can control whether they can be contacted with a do-not-disturb mode which means that only urgent communications go through. Physicians can protect their phone numbers, because Vocera system users don’t need a phone number. And, physicians save time with on-call scheduling; they don’t have to search for the ENT on call right now or the cardiologist covering this weekend. For example, a user can tap a button in the Vocera app, say, “Call the on-call ENT,” and get connected to the right person.
Joining forces with others who share similar goals and complementary skills often helps us go further than we could on our own. Vocera’s capabilities, combined with the power of iPhone, iPad and iOS, deliver a dynamic suite of solutions for customers.
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