Features and Security of the Vocera Ease App

January, 2022

When incorporating any sort of new technology into a hospital setting it is important to ask “What are the features and benefits of this technology?” and “Is it safe and secure?” You can put your mind at ease with the Vocera Ease application.

Totally Mobile, Easy to Use, and Multiple Language Options

The Ease mobile app does not require any complicated dashboards, infrastructure, or hardware; and no need to be chained to a desktop. Download the app to your mobile device and send custom texts, photos and videos to patients’ families from anywhere in the hospital, creating an unparalleled level of inclusion and transparency that has never been seen before in medicine. Patients create a network of loved ones to receive all the updates you send. You then simply scan a patient’s wrist band bar code and can share a real-time, HIPAA compliant text message, picture, or short video clip from the operating room. You can also choose from a variety of pre-formed messages in 9 languages or choose a language and your pre-translated messages will appear in English for you to select and send.

Real-time Feedback, Surveying, and Foundation Donations

Families can like, heart, and thank the nurses in real-time for their messages with the Ease app Reactions emojis. Nurses feel appreciated for sending messages and connect with their patients in a whole new way. The app allow you to not only communicate with your families, but also measure satisfaction levels instantly and problem solve any issues that arise. No need to wait weeks for the results of an in-home paper survey. Ease surveys are customizable and allow you to survey your families instantly as the process is happening. The app also gives you a whole new way to reach potential donors as they show their appreciation for this service. The Ease app gives recipients the opportunity to donate to the hospital’s foundation right in the app.

End-to -End Encryption

The Ease app abides by the same health care regulations (HIPAA) that your hospital or facility uses to keep protected health information safe.  The app uses 256-bit encryption at rest and in transit (the same level of security used by banks and credit card companies) to protect all communications.

Highest Level of Compliance

The Ease app has been architected to use SOC-2 certified platforms for the infrastructure and mobile apps.  In addition, the platform has had multiple independent assessments to verify security and compliance.

All Messages Deleted

The Ease app messages last for 60 seconds before they are deleted from the recipient’s device after viewing. In addition, all messages by default are deleted from our servers on a nightly basis. You cannot save any of the texts, photos or videos to your device.

Patient satisfaction is now in the palm of your hands! Ease app is built to help you improve patient experience and engagement through communication. Enjoy a wide variety of features on the easy-to-use, totally secure app—Vocera Ease.