ExperiaHealth just concluded its second CXO Roundtable! This event brought senior executives and physician experience officers from leading hospitals across the nation together with top researchers engaged in demonstrating the impact of the human experience on core outcomes in healthcare. The group’s aim is to engage clinicians, leaders, and researchers in a way that accelerates the discovery of breakthrough solutions that improve health outcomes, create value for patients, and restore the human connection for patients, family, clinicians and hospital staff. Below are the top 10 pearls of wisdom from day 1 of the event.
- Simple ideas – like a sacred moment between providers and patients at admission – have a huge impact on both patients and care givers.
- We should shift the focus from correcting naysayers to celebrating early adopters.
- We can define ‘Always Events‘ that should happen for every patient, not just focus on what NOT to do.
- Combating staff and physician compassion fatigue can be a core element of culture change that drives experience improvement.
- Conflict between teams, spreads to conflict with patients. We need to generate Collaborative Capacity to create highly functioning organizations.
- Linking experience work to patient loyalty can help make the business case for investing in patient experience.
- It is possible to gather data effectively, at a granular level, to identify hidden talent within your organization, as well as improve behavior.
- We need to Protect Mavericks that are taking action to improve the experience, and lose our fear of the unknown.
- If we as senior executives are attending meetings all day, but none of them includes people jumping up with a fire in their belly, we are attending the wrong meetings.
- We need to capture the passion people have when they choose to enter healthcare. Then we don’t have to remind them of the sacredness of their relationships to the patients and families to which they deliver care.
The group will reconvene in October to continue idea sharing, next-practice creation, and advancing the science behind the human experience of healthcare.