Healthcare reform is top of mind in the country today. The dialogue is focused on access, efficiency, cost reduction, quality, and safety, with little regard to the experience of staff and patients. The focus on working harder with less is creating a fatigued, demoralized and disenfranchised healthcare workforce. If the conversation also included a focus on understanding the gaps in the human experience of care and innovations to restore it, doctors, nurses and frontline staff would reengage and reconnect to the reason they entered healthcare in the first place – to help people heal. If we truly want to improve patient care, satisfaction and outcomes, we have to change our approach. We must return staff back to a mission and purpose by pursuing human-centered strategies and technologies that hardwire healing.
The 10 steps to humanize the experience of care and restore joy back to medicine:
Organizational cultures where the sacred and healing relationship between a patient and caregiver is valued and where patients are empowered to be equal partners in their care will succeed in driving satisfaction and outcomes. This is the path to driving long-term success for healthcare organizations, the physicians and staff that work within them, and the patients and family that entrust them with their care.