Rachel Abrahams, MPH, is senior research manager at the Experience Innovation Network, part of Vocera. She conducts research to find ways to build a more humanized healthcare experience. Rachel believes that ideas for improvement can come from anywhere – from Silicon Valley startups to first-grade classrooms. Her areas of expertise include experience culture, experience mapping and design, experience leadership and governance, and Lean process improvement. Prior to joining the Experience Innovation Network, Rachel worked at the Advisory Board Company. Rachel holds a Master of Public Health degree from Columbia University.