Rachel Abrahams, MPH

Rachel Abrahams, MPH, is senior research manager at the Experience Innovation Network, part of Vocera. She conducts research to find ways to build a more humanized healthcare experience. Rachel believes that ideas for improvement can come from anywhere – from Silicon Valley startups to first-grade classrooms. Her areas of expertise include experience culture, experience mapping and design, experience leadership and governance, and Lean process improvement. Prior to joining the Experience Innovation Network, Rachel worked at the Advisory Board Company. Rachel holds a Master of Public Health degree from Columbia University.

Articles by Rachel Abrahams, MPH

Experience Beyond Boundaries: The Next-Generation CXO

What do all these health systems have in common?

  • Leaders at Cincinnati Children’s Hospital realized they were overloading their front-line teams with an overwhelming number of improvement initiatives. They embarked on a five-year plan to ensure alignment...
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