M. Bridget Duffy

M.D., Chief Medical Officer, Vocera

Bridget Duffy

M. Bridget Duffy, M.D., is the Chief Medical Officer for Vocera. Prior to her appointment as CMO, Dr. Duffy co-founded and served as Chief Executive Officer of ExperiaHealth, a company with the mission to assist organizations in rapidly improving staff and patient loyalty through innovative technologies and solutions that restore the human connection in healthcare. ExperiaHealth was acquired by Vocera and now drives the company’s research collaborative as the Experience Innovation Network

Dr. Duffy was an early pioneer in the creation of hospitalist medicine and launched programs to accelerate clinical discovery in the field of Integrative and Heart-Brain medicine, helping establish the Earl and Doris Bakken Heart Brain Institute. She previously served as Chief Experience Officer (CXO) of the Cleveland Clinic – the first senior position of its kind in the nation – leading the institution in improving patient experience as its top strategic priority. Dr. Duffy is a frequent speaker on the subject of why patient, family and staff experience matters and how it impacts quality, safety and clinical outcomes.

She was named the “2015 Woman of the Year” by Women Health Care Executives and selected as one of the “Most Influential Women in Bay Area Business for 2015” by San Francisco Business Times. In 2014, Dr. Duffy was recognized as a “Health IT Change Agent” by Health IT Outcomes and named among the “Top 50 in Digital Healthcare” by Rock Health. She also earned the Quantum Leap Award for taking the risk to spur internal change in the field of medicine, and was featured in HealthLeaders magazine as one of “20 People Who Make Healthcare Better.”

Dr. Duffy attended medical school at the University of Minnesota, and completed her residency in internal medicine at Abbott Northwestern Hospital in Minneapolis, Minnesota. She currently serves on the advisory boards of Velano Vascular and Maven Clinic.

Articles by M. Bridget Duffy

10 Steps to Humanizing Medicine and Restoring Joy Back to the Profession

Healthcare reform is top of mind in the country today.  The dialogue is focused on access, efficiency, cost reduction, quality, and safety, with little regard to the experience of staff and patients.  The focus on working harder with less is creating a fatigued,...

The Healthcare CXO: A Clinical Leader Driving Experience Improvement

I recently wrote about why healthcare organizations need a chief experience officer (CXO) just like they need a senior executive focused on quality, safety and performance improvement.  You may argue that the patient experience is everyone’s responsibility.  Shouldn’...

Why Your Health System Needs a CXO

After more than 20 years working as a physician and then an advisor to healthcare leaders and organizations across the country, it’s rewarding to see an ever-increasing focus on the patient experience. Finally, humanizing healthcare is no longer considered the “soft stuff.”...

5 Strengths that Women Executives Bring to the Redesign of the Patient Experience

M. Bridget Duffy, CEO of ExperiaHealth, is a physician, speaker, and thought leader on the customer experience in healthcare...

Components of Optimal Healing Environments (Personalized Care and Patient Engagement)

There are courageous leaders stepping up and taking a stand to define an optimal heath care experience from the perspective of consumers.  A few weeks ago I was discussing the future of patient experience with the CEO of a major hospital system.  He told me that he...

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