M. Bridget Duffy | Vocera

M. Bridget Duffy

M.D., Chief Medical Officer, Vocera Communications, Inc.

Bridget Duffy

M. Bridget Duffy, M.D., is the Chief Medical Officer for Vocera. Prior to her appointment as CMO, Dr. Duffy co-founded and served as Chief Executive Officer of ExperiaHealth, a company with the mission to assist organizations in rapidly improving staff and patient loyalty through innovative technologies and solutions that restore the human connection in healthcare. ExperiaHealth was acquired by Vocera and now drives the company’s research collaborative as the Experience Innovation Network

Dr. Duffy was an early pioneer in the creation of hospitalist medicine and launched programs to accelerate clinical discovery in the field of Integrative and Heart-Brain medicine, helping establish the Earl and Doris Bakken Heart Brain Institute. She previously served as Chief Experience Officer (CXO) of the Cleveland Clinic – the first senior position of its kind in the nation – leading the institution in improving patient experience as its top strategic priority. Dr. Duffy is a frequent speaker on the subject of why patient, family and staff experience matters and how it impacts quality, safety and clinical outcomes.

She was named the “2015 Woman of the Year” by Women Health Care Executives and selected as one of the “Most Influential Women in Bay Area Business for 2015” by San Francisco Business Times. In 2014, Dr. Duffy was recognized as a “Health IT Change Agent” by Health IT Outcomes and named among the “Top 50 in Digital Healthcare” by Rock Health. She also earned the Quantum Leap Award for taking the risk to spur internal change in the field of medicine, and was featured in HealthLeaders magazine as one of “20 People Who Make Healthcare Better.”

Dr. Duffy attended medical school at the University of Minnesota, and completed her residency in internal medicine at Abbott Northwestern Hospital in Minneapolis, Minnesota. She currently serves on the advisory boards of Velano Vascular and Maven Clinic.

Articles by M. Bridget Duffy

Create a Chief Experience Officer (CXO) for the Nation

This blog first appeared in the Follow the Conversation section of The Zetema Project website.

In recent years, much of the focus for healthcare transformation...

Restoring Humanity Back to Healthcare

In the last month of my residency, I had one patient who woke me up to the fact that the care delivery model could be different. He’d been in the ICU for 28 days after an open heart procedure. He had problems with multiple organs failing including his lungs, his kidneys, his gut,...

Informed Hope: Hardwiring Compassion in Health Care

With the growing number of “check lists” and mounting pressures to improve quality, safety, efficiency and performance, it is easy for health care providers to lose sight of an essential part of medicine – compassion. Addressing a patient’s fears, concerns and emotional needs...

What Are You Doing with Your Extra Time?

Earl Bakken Gives the Gift of Life to My Father, and So Many More

My father, Dr. John Duffy, a retired periodontist and my mentor, sent an email last week, asking me to extend a warm ‘thank you’ to my other mentor, Earl...

Humanizing Efficiency In Healthcare: Why This Topic, Why Now?

We are at a critical juncture in healthcare.  The convergence of a focus on efficiency, adoption of technology, population health, changing reimbursement, consolidation and the patient experience are almost more than the workforce can bear.  These things are all important but...

H2T Conference Blended High-Tech Innovations with Hope, Creativity and Human-Centered Cultures

The inaugural Humanizing Healthcare Technology (H2T) Conference in Asheville, North Carolina was two days of inspiration and innovation. All too often, industry conferences around improving the healthcare experience lack a key audience member – the patient. At H2T, it was...

Optimizing the Patient and Family Experience by Mapping the Gaps in Efficiency Plus Empathy

In an era that challenges organizations to do more with fewer resources, patient experience is often an add-on for health systems. However, we can no longer solely focus on stripping out seven types of waste to reduce cost as a growing body of evidence points to the human...

90 Years of Making Life Better for Others: Life Lessons from Earl Bakken

My mentor, Earl Bakken, founder of Medtronic and inventor of the pacemaker, celebrated his 90th birthday on January 10.  My family and I were blessed to be among the guests to honor him on this special day. It was amazing to see people from around the globe...

Dedication and Service at Naval Hospital Camp Lejeune – and Beyond

A couple of years ago, I spoke at the Military Health Conference on a panel about improving the patient experience.  As the daughter of a military surgeon myself, I was honored to speak in front of a crowd that included all of the military surgeons general, and an...

10 Steps to Humanizing Medicine and Restoring Joy Back to the Profession

Healthcare reform is top of mind in the country today.  The dialogue is focused on access, efficiency, cost reduction, quality, and safety, with little regard to the experience of staff and patients.  The focus on working harder with less is creating a fatigued,...

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