Liz Boehm

Research Director, Experience Innovation Network, part of Vocera

Liz Boehm
Liz Boehm is director of research at Vocera. Her life’s work is to restore dignity and respect to the healthcare experience. She has an extensive healthcare background including 15 years as leader of global healthcare research at Forrester Research. Her work focused on patient and consumer behavior, delivery and payment system management, and the role of technology in helping to transform healthcare. This experience made her a national expert on experience transformation. Liz began her career by working as a Peace Corps volunteer in a health center in rural West Africa. Through professional and volunteer work in hospitals, she’s developed a profound respect for the dedication of the doctors, nurses, and staff who commit their lives to caring, as well as the courage of patients who survive and thrive as a result of their combined efforts. Liz holds a B.A. in women’s and gender studies from Amherst College.
Articles by Liz Boehm

Top Five Most Underrated Patient Experience Practices

The end of the year was a time of self-reflection and evaluation.  At ExperiaHealth we were not immune to this inclination.  We’ve been discussing some of the lofty programs we’ve seen implemented at hospitals around the country.  We’ve seen staff-wide...

Unleashing the Power of Social Media for Patient Experience

As someone who grew up on two continents, with friends scattered all over the world, I’m on Facebook daily.  And, yes, I use it occasionally to help me find a new doctor or ask a random medical question.  When I have a good or bad experience – especially in...

HMA’s Twin Rivers Medical Center Improves HCAHPS by Making Arrival a ‘Sacred Moment’

At Twin Rivers Regional Medical Center in Kennett, Mo., physicians and Associates have taken G2G to another new level: humanizing the patient experience and reestablishing the human-to-human connection between patients and caregivers. The results of...

Empowering Patients at Seattle Children’s

Seattle Children’s Hematology Oncology  floor produced this powerful video set to Kelly Clarkston’s “Stronger”.  Arguably and anthem that is fitting for not only patients, but the nurses, doctors, and other members of the care team that support patients and...

Designing the Ideal Healthcare Experience

Bridget Duffy, MD recently shared 8 pearls of wisdom for Designing the Ideal Healthcare Experience as part of Rock Health’s Startup Elements series...

CXO Roundtable Top 10 Pearls of Wisdom

ExperiaHealth just concluded its second CXO Roundtable! This event brought senior executives and physician experience officers from leading hospitals across the nation...


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