Liz Boehm

Director, Vocera’s Experience Innovation Network

Liz Boehm
Liz Boehm is director of research at Vocera. Her life’s work is to restore dignity and respect to the healthcare experience. She has an extensive healthcare background including 15 years as leader of global healthcare research at Forrester Research. Her work focused on patient and consumer behavior, delivery and payment system management, and the role of technology in helping to transform healthcare. This experience made her a national expert on experience transformation. Liz began her career by working as a Peace Corps volunteer in a health center in rural West Africa. Through professional and volunteer work in hospitals, she’s developed a profound respect for the dedication of the doctors, nurses, and staff who commit their lives to caring, as well as the courage of patients who survive and thrive as a result of their combined efforts. Liz holds a B.A. in women’s and gender studies from Amherst College.
Articles by Liz Boehm

Key Insights from the April 2013 CXO Roundtable –Day 2

Last week physicians, nurses, and executives representing more than 21 health systems, hospitals, and clinics joined ExperiaHealth in San Francisco to network, share best practices, and push the envelope on what makes a great healthcare experience.  The insights were...

Key Insights from the April 2013 CXO Roundtable –Day 1

Last week physicians, nurses, and executives representing more than 21 health systems, hospitals, and clinics joined ExperiaHealth in San Francisco to network, share best practices, and push the envelope on what makes a great healthcare experience.  The insights were...

Top 10 Pearls of Wisdom from the April 2013 CXO Roundtable

Last week a group of executives including doctors, nurses, and administrators representing more than 20 health systems and outpatient clinics gathered to share best practices, examine leadership strategies, and push the envelope on clinical innovations in care that improve...

The Simple Ideas are often the Hardest to Implement

As a healthcare system we are glaringly aware, and financially penalized, for Never Events.  Procedures and outcomes that should “never” occur in hospital settings such as a wrong-site surgery or hospital acquired infections.  While it is critically important that...

Better, Safer Healthcare Stories Are Inspired By Technology

*Blog Post from Electronic Health Reporter

Every patient story is unique with engaging plots, complicated characters, emotional...

The ROI of Patient Experience Improvement

Patient experience is often viewed as “fluffy” when juxtaposed with pursuits such as quality, safety, outcomes, and even cost containment.  Those of us committed to healthcare experience transformation get frustrated when our efforts are brushed aside as window...

Rural Hospital Makes National Impact on Healthcare Delivery

For the past year, I have had the pleasure of working side-by-side with the chief nursing officer, Cheryl Bailey, and a team of dedicated caregivers at Cullman Regional Medical Center (CRMC) to reengineer the discharge process using our Good to Go patient-centric...

Top Five Most Underrated Patient Experience Practices

The end of the year was a time of self-reflection and evaluation.  At ExperiaHealth we were not immune to this inclination.  We’ve been discussing some of the lofty programs we’ve seen implemented at hospitals around the country.  We’ve seen staff-wide...

Unleashing the Power of Social Media for Patient Experience

As someone who grew up on two continents, with friends scattered all over the world, I’m on Facebook daily.  And, yes, I use it occasionally to help me find a new doctor or ask a random medical question.  When I have a good or bad experience – especially in...

HMA’s Twin Rivers Medical Center Improves HCAHPS by Making Arrival a ‘Sacred Moment’

At Twin Rivers Regional Medical Center in Kennett, Mo., physicians and Associates have taken G2G to another new level: humanizing the patient experience and reestablishing the human-to-human connection between patients and caregivers. The results of...

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