Liz Boehm

Research Director, Experience Innovation Network, part of Vocera

Liz Boehm
Liz Boehm is director of research at Vocera. Her life’s work is to restore dignity and respect to the healthcare experience. She has an extensive healthcare background including 15 years as leader of global healthcare research at Forrester Research. Her work focused on patient and consumer behavior, delivery and payment system management, and the role of technology in helping to transform healthcare. This experience made her a national expert on experience transformation. Liz began her career by working as a Peace Corps volunteer in a health center in rural West Africa. Through professional and volunteer work in hospitals, she’s developed a profound respect for the dedication of the doctors, nurses, and staff who commit their lives to caring, as well as the courage of patients who survive and thrive as a result of their combined efforts. Liz holds a B.A. in women’s and gender studies from Amherst College.
Articles by Liz Boehm

ExperiaHealth’s Top Ten Tips For Building Healthcare Teams

Teamwork is essential to the delivering high quality, safe, efficient care experiences that meet patient and family needs and help healthcare workers use their clinical expertise and balance workloads.  Knowing this is the easy part.  Executing on tactics that ensure...

Building Team and Relationships that drive Healthcare Experience and Quality Improvement

Last week, Select Medical’s LTACH Division CNO Gloria Skinner and Maple Grove Hospital’s Director of Women’s and Children’s Services Linda Engdahl, shared proven approaches applied at...

Transforming Military Health with a Bias to Action

At ExperiaHealth we believe in the power of engagement.  At our CXO Roundtable in April of 2013, rather than just describing how a healthy environment and healthy food contribute to healing, we invited Chef Bill Barum in for an immersive culinary experience.  The...

10 Always Events From Patients To Make a Better First Impression

At ExperiaHealth’s recent xLab focused on Enhancing Pre-Arrival Communication, we heard from 4 patients from different health systems about their experiences as both patients and caregivers and what they need to feel supported on their journeys.  All 4 have volunteered...

Defining the Standards for Pre-Arrival Communication

Earlier this month, members of the ExperiaHealth National Patient Experience Collaborative gathered together to examine innovations and opportunities to improve communication that patients receive prior to scheduled procedures, surgeries, and office visits.  We...

A Servant’s Heart Easing the Burden of Care – Ms. Loni Myles, University of Chicago Medicine

“I love my job.  I can use all my skills and put them into this role and give it my best,” Loni Myles told ExperiaHealth.  Ms. Myles is a Guest Services Ambassador (GSA) at the University of Chicago Medical Center.  Her job is to assist patients, guests, and...

Engaged Employees Driving Hospital Loyalty and Growth

The first thing you notice when you walk into Maple Grove Hospital in Maple Grove, MN, is that it doesn’t feel like a hospital.  Staff members greet you with eye contact and smile.  There are no vacant-eyed people in over-crowded waiting rooms.  The hallways are...

Physician Communication Programs’ Impact on Quality and Experience

Last week members of the ExperiaHealth Patient Experience Collaborative were privileged to learn from two systems that are making a serious dent in the communication challenge.  First, Santa Rosa Health System CEO Naomi Fuchs and psychiatrist and residency program trainer...

A Challenge to Readers: 5 Always Events to Humanize the EMR

“I used to make eye contact with my patients, now I have eye contact with my computer.”   We recently heard this from a doctor working at a busy urban hospital, but her story resonates across geographies and care settings. Doctors and nurses everywhere are feeling...

Best Practices to Reduce Readmissions, Improve Patient Experience

ExperiaHealth recently hosted a webinar featuring Dr. Michael Palumbo, Medical Director and Executive Vice President at White Plains Hospital; Dr. Michael R. Goldner, Associate Chief of Staff at Lehigh Valley Hospital Muhlenberg...

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