Liz Boehm

Director, Vocera’s Experience Innovation Network

Liz Boehm
Liz Boehm is director of research at Vocera. Her life’s work is to restore dignity and respect to the healthcare experience. She has an extensive healthcare background including 15 years as leader of global healthcare research at Forrester Research. Her work focused on patient and consumer behavior, delivery and payment system management, and the role of technology in helping to transform healthcare. This experience made her a national expert on experience transformation. Liz began her career by working as a Peace Corps volunteer in a health center in rural West Africa. Through professional and volunteer work in hospitals, she’s developed a profound respect for the dedication of the doctors, nurses, and staff who commit their lives to caring, as well as the courage of patients who survive and thrive as a result of their combined efforts. Liz holds a B.A. in women’s and gender studies from Amherst College.
Articles by Liz Boehm

Sometimes It’s the Little Things: How Bronson Healthcare Streamlined Lost and Found

Hospitals and outpatient clinics can be a vortex – a virtual black hole.  Glasses, dentures, clothing, a stuffed toy, an electronic gizmo, jewelry disappear.  Nothing is immune.  It’s no surprise, really.  Patients and families are often distracted, anxious...

How Ardent Health Services Ties Social Media to the Patient Experience

Last month members of the Experience Innovation Network gathered to discuss the role of social media in helping to manage and improve the patient experience.  Few health systems have adopted a robust social media strategy because it gives patients and families a public...

With Gratitude to Patients and Caregivers Everywhere

By now you’ve probably seen the video of Dr. Deborah Cohan dancing with her OR staff at Mt. Zion Hospital in San Francisco as she prepared for a double mastectomy.  If you haven’t, we recommend you take a look:

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A Testament to the Impact of Caring

Today’s gratitude post shows how powerful kindness can be.  We heard this story only recently – it deserves to be retold.  Every act of kindness matters.  “Routine” service can move patients in profound ways.  We are thankful for all of the people...

To the oncology staff from a grateful patient: “You…guys…rock!”

This patient describes with unsurpassed eloquence the profound impact that a caring healthcare team can have on healing and outcomes.

Note:  names of patients and families have been changed for privacy reasons.

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From a Nurse to the Team who Cared for Her Son

Kitt was Joe’s day shift nurse for the first week and during all but his last consolidation.   I will always think of him as the Nurse of Nurses!  He took his time and explained everything to Joe and me.  Making Joe the expert of his disease was Kitt’s...

The Season of Thanksgiving

By now many of you will have made your travel arrangements and be looking forward to surrounding yourselves with family and friends to give thanks for all of the blessings that are so easy to overlook in day-to-day life.  Many healthcare workers, however, will be...

Top 10 Pearls of Wisdom from the October 2013 CXO Roundtable

Last week, more than 60 senior level physicians, nurses, and executives from 20 health systems around the country met in San Francisco to share innovations and best practices in staff and physician experience that help drive loyalty and growth.  The energy and enthusiasm...

ExperiaHealth’s Top Ten Tips For Building Healthcare Teams

Teamwork is essential to the delivering high quality, safe, efficient care experiences that meet patient and family needs and help healthcare workers use their clinical expertise and balance workloads.  Knowing this is the easy part.  Executing on tactics that ensure...

Building Team and Relationships that drive Healthcare Experience and Quality Improvement

Last week, Select Medical’s LTACH Division CNO Gloria Skinner and Maple Grove Hospital’s Director of Women’s and Children’s Services Linda Engdahl, shared proven approaches applied at...

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