Liz Boehm

Research Director, Experience Innovation Network, part of Vocera

Liz Boehm
Liz Boehm is director of research at Vocera. Her life’s work is to restore dignity and respect to the healthcare experience. She has an extensive healthcare background including 15 years as leader of global healthcare research at Forrester Research. Her work focused on patient and consumer behavior, delivery and payment system management, and the role of technology in helping to transform healthcare. This experience made her a national expert on experience transformation. Liz began her career by working as a Peace Corps volunteer in a health center in rural West Africa. Through professional and volunteer work in hospitals, she’s developed a profound respect for the dedication of the doctors, nurses, and staff who commit their lives to caring, as well as the courage of patients who survive and thrive as a result of their combined efforts. Liz holds a B.A. in women’s and gender studies from Amherst College.
Articles by Liz Boehm

Engaging Physicians to Lead the Patient Experience

In a recent webinar hosted by the Experience Innovation Network, network members had the opportunity to hear from Troy Bishop, MD, an internal medicine specialist from Summa Health System. In the webinar, Dr. Bishop showed the power of physician leadership to drive experience...

Plan of Care Whiteboards Post 3: Designing for Flexibility at Maple Grove Hospital

At Maple Grove Hospital, how the hospital environment affects healing is a key consideration in design decisions.  Rooms are comfortable, spacious, and full of light.  Hallways are carpeted to keep noise down.  And every room is equipped with a plan of care...

Plan of Care Whiteboards Post 2: Improving Satisfaction and Length of Stay at Riley Hospital for Children

Nurses in the PICU at Riley Hospital for Children are dedicated to their work.  They take care of some of the sickest kids, and try to provide comfort and support to parents and families as well.  But despite their best efforts, survey scores for parents’ trust in...

Plan of Care Whiteboards Post 1: Natividad Medical Center Co-Designs For Non-English Speakers

What do you do when your hospital serves a highly diverse, multi-lingual population, but you need to create a standard patient whiteboard that can be used by all staff?  If you are Natividad Medical Center, safety net provider in Salinas, CA, you start by asking patients...

Plan of Care Whiteboards Drive Satisfaction and Improved Care – When Done Right!

[i]It’s not news that communication is critical to providing human-centered, high-quality healthcare.  In the inpatient environment, studies show that communication between the care team and the patient and family affects everything from satisfaction to surgical...

Physicians Who Make a Difference: Marc Katz, M.D.

Experience maverick Marc Katz, M.D., Chief Medical Officer of Bon Secours Heart and Vascular Institute was recently recognized in OurHealth Magazine’s annual Bedside Manner Award.

Dr. Katz is a minimally invasive heart surgeon who was the first to adopt robotic heart...

University of Chicago Medicine Matching the Service to the Science

In a recent study published in Healthleaders Media, 84% of healthcare executives listed patient experience among their top three strategic priorities.[i]  But there’s little consensus as to how to organize to create meaningful, sustainable improvement.  At the...

FAQs – Tips for supporting staff in addressing high stress and building resiliency

Due to recent publications and press coverage, we have been receiving a lot of inquiries about Code Lavender®, a formalized rapid response program designed to dispatch a team to provide support for employees and physicians during times of high stress (e.g. after the death of a...

Top 10 Most Read Experience Innovation Network Blog Posts of 2013

2013 was a big year for healthcare experience improvement.  Value-based purchasing entered its second year, cost pressures continued to increase, and the expectations of patients, families, physicians, and staff continued to reach new heights.  As we look ahead to...

Physicians Leading Experience Improvement

When Marijo Snyder, M.D., was given the opportunity to overhaul Bronson Healthcare’s Physician Leadership Academy, she started by reaching out to physicians to find out what they most wanted to learn about, and how to structure the training to fit in their busy schedules....

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