Liz Boehm

Research Director, Experience Innovation Network, part of Vocera

Liz Boehm
Liz Boehm is director of research at Vocera. Her life’s work is to restore dignity and respect to the healthcare experience. She has an extensive healthcare background including 15 years as leader of global healthcare research at Forrester Research. Her work focused on patient and consumer behavior, delivery and payment system management, and the role of technology in helping to transform healthcare. This experience made her a national expert on experience transformation. Liz began her career by working as a Peace Corps volunteer in a health center in rural West Africa. Through professional and volunteer work in hospitals, she’s developed a profound respect for the dedication of the doctors, nurses, and staff who commit their lives to caring, as well as the courage of patients who survive and thrive as a result of their combined efforts. Liz holds a B.A. in women’s and gender studies from Amherst College.
Articles by Liz Boehm

Leadership From the Ground Up

Every day, we at the Experience Innovation Network and our partners in medical, nursing, and experience improvement leadership work with frontline healthcare workers who are skeptical that real change is possible.  Some have earned this skepticism over years of diligent...

What Happens When You Bring Your Weird Self to Work?

As part of its hiring process, online retailer Zappos asks potential employees to rate their level of weirdness on a scale of one to 10.  The goal isn’t to create a magic weirdness quotient, but instead to find people who are comfortable with themselves and willing to...

How 8 Community Clinics Engaged Staff To Improve the Patient Experience

Community clinics are accustomed to working on a tight budget.  Their patients are often among the poorest members of the community, with complex medical conditions that require ongoing care.  It’s easy for these clinics to view themselves as “providers of last...

Insights from the Empathy + Innovation Summit

Last month’s Empathy + Innovation Summit was a rousing success, with more than 2,100 attendees hailing from around the globe.  The Summit featured distinguished speakers from academic and community health centers, as well as outpatient clinics, out-of-industry thought...

Beaumont Health System’s Commitment To Dyad Leadership

Two weeks ago Beaumont Health System, a three hospital system located in and around Detroit, MI, made a major commitment to advancing dyad leadership across their system.  They selected nurse and physician leaders to work as partners on each unit across all three hospital...

Three Lessons from Experience Mapping in the ED Ascension’s Lourdes Hospital

“There’s no way to get the full story from the data,” said David Franz, Director, Experience Team. “This is where the experience happens.”  David was describing the insights gleaned from a multi-day experience mapping and design process he and his team had coordinated at...

Top 10 Pearls of Wisdom From Day 2 of the Spring 2014 CXO Roundtable

The CXO Roundtable was chock full of insights and approaches to humanizing the healthcare experience.  Day 2 featured technology solutions to help hardwire human connections, speakers from Stanford’s Clinical Excellence Research Center who are pushing boundaries on...

Top 10 Pearls of Wisdom from Day 1 of the Spring 2014 CXO Roundtable

Last week we were privileged to host the sixth semi-annual CXO Roundtable in San Francisco, CA.  The invitation-only meeting convenes physician, nursing, and administrative leaders from the membership of the Experience Innovation Network, a group whose mission is to...

Dr. Katz is a Rock Star

In early February, we wrote a post about Marc Katz, M.D., a surgeon at Bon Secours Heart and Vascular Institute who believes in taking the long view on patient experience....

How UCSF Medical Center Builds Loyalty Through Proactive Service

At UCSF Medical Center, patient feedback – even in the form of complaints – is no longer viewed as a liability.  Instead, physicians and staff relish the opportunity to learn and improve based on the honest input of the patients they serve.  This change in attitude...

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